Solved: wlc 2504 adder license, I mistakenly type the PID

saikrishnamohan · ‎06-28-2014

We applied for the adder license for wlc-2504 for 5 more Access points. With the issued PAK, we generated license file, but in this process we mistyped the PID . Serial number given is correct. So, the license file generated with the given wrong PID, the wireless LAN Controller failed to install the .lic (license file) because of the PID mismatch., pls help me out to solve the problem

Sandeep Choudhary · ‎06-28-2014

Hi,

please contact TAC and they will rehost it.

http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

Regards

View solution in original post

Sandeep Choudhary · ‎06-28-2014

Hi,

please contact TAC and they will rehost it.

http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

Regards

saikrishnamohan · ‎07-01-2014

Thank you Sandeep,

I contacted the TAC over phone (0008001001364), they sent me a mail for further information to regenerate the license file. I just provided PAK, Product ID (PID), Serial Number, Sales Order Number and waited for a few minutes online, and the support engineer regenerate the license file and sent me through mail also. Excellent support given by the CISCO. Awesome.

Thanks to you and Thank you verymuch CISCO

Regards