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IP phone 7821 FAC is displayed on screen (not masking with *)

Answered Question
Jul 1st, 2014
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Hi All,

On our 7821 phones, When we enter the FAC after dialing a number it shows FAC on the screen without the * to mask it. In every other model of phones we have the normal behaviour is to mask the FAC with * after dialing the phone number.

We are using -

CUCM version: 8.5.1.12900-7

Device Pack version: 8.5.1.17126-1

7821 Firmware version: 10-1-1SR2-1

 

I would be thankful if someone can help me on this issue.

 

 

Correct Answer by Aman Soi about 3 years 1 month ago

Hi Thivanka,

 

Yes.

 

It is just a minor upgrade.

Before u proceed for upgrade, check compatibility marix

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/ccmcompma...

 

regds,

aman

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Aman Soi Tue, 07/01/2014 - 01:09
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  • Purple, 4500 points or more
  • Cisco Designated VIP,

    2017 IP Telephony

Hi,

This could be a bug.

CSCuc53263

 

FAC Codes are not being masked for SIP 8961/9971 phones.

 

regds,

aman

Thivanka Wimalasiri Tue, 07/01/2014 - 01:17
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Thanks for your feedback.

So there is no option other than an upgrade to CUCM version 8.6.x. Isn't it??

Regards,

Thivanka

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