Cisco Prime Collaboration 9.5 Assurance & Analytics only Administration Menu Available

HUI YI CHEN · ‎07-21-2014

Hi Guys,

I got an interesting issue for assurance 9.5 I just deployed OVA and then try to load license. License is loaded successfully, but I couldn't provison any other things. please the attachement. Only Administration Menu is available, and can only see the license status.

I did same fo prime provisoning but didn't encounter such issue. I can see other menu available.

Anything I missed?

Thanks,

Cherry

Aman Soi · ‎07-22-2014

Hi Cherry,

Not sure but seems to be a bug.

Static Reports not shown with no mass endpoints lic

CSCui61300

Symptom:
Under Reports menu you should see 3 options: Administrative Reports, Interactive Reports, Static Reports. If the mass license is not installed and if you only have licenses for your telepresence endponits, then you will not see the Static Reports.

Conditions:
Happens every time the mass endpoint licenses are not installed.

Workaround:
No workaround yet. Working on a patch ...

regds,

aman

HUI YI CHEN · ‎07-22-2014

Thanks Aman. This is license customer order for Assuance.

597099371

R-PC-9.5-ASSW-K9=

Prime Collaboration 9.5 Assurance & Analytics Softw&License

1

7600001350 /7600001295

Access Order
Register Product Authorization Key (PAK)

For my case, I can only see the license report under Administration Menu.

Any other version is recommended to installed to sovle this issue?

Or any specific patch is available to sovle it? I even couldn't install more license or upgrade etc.

Thanks,

Cherry

Aman Soi · ‎07-22-2014

Hi Cherry,

you should have endpoint license L-PC-A-500-MA-LIC [for 500 mass endpoints] as well in addition to assurance .

Bug says u need to upgrade to 9.5(0.38292) but what I suggest u is to open TAC case.

regds,

aman