We do have few non Cisco devices we need to keep track also at least using serial number. I saw some HP Procurve devices are able to be collected but we have for instance Riverbed steelhead appliances that are just missing serial number (ie. OS version, Vendor name are properly collected).
I did tried to create a custom dataset and platform definition rule but I'm not sure how to match OID request result with Collector Serial Number field.
The online help didn't help me this why I'm asking to the community. Any idea?
BTW, are we allowed the share custom dataset/platforms definitions on this forum?
Given that the target devices here are Non Cisco devices, We would like to focus on that a little bit. Information about network devices from other vendors may appear in some Smart Net Total Care reports. SNTC gathers only basic information that can be obtained from standard SNMP MIBs from non-Cisco devices. Third party devices are not fully processed and analyzed the way Cisco devices are, and are shown in reports only to account for all the IP addresses the customer asked to be collected. In these reports they are clearly marked as third party.
If the same questions applies to Cisco devices, we will be happy to address that