We have issue with agent logging in.
Trying to integrate our UCCE (Staging) with seibel with CTI server. We have installed the connector verified through the config .... all is intact as par the recommended guidelines of seibel vendor.
As well as Services are also active from UCCE end. Agent instrument is also participating in the Jtapi application user.
When attempted to login with the CTI tool , we are getting error : " Error: Login could not be performed- Possible cause are invalid instrument; Media termination Problem or other CM issue." .
Verified through the procmon : enclosed the snapshot...
not sure if i need to upgrage the CUCM to overcome this issue.
Any thoughts would be appreciated.
CUCM : 126.96.36.1990
Agent CTI toolkit: 8.5.7
there is a makecall utility comes with JTAPI when you install it on your machine for integration.
its located under,
C:\Program Files\JTAPITools\makecall (probably on your PG server)
use that utility to verify your JTAPI is working correctly.
go to command promp
move to that folderc (CD C:\Program Files\JTAPITools\makecall)
java makecall <origin> <login> <password> <delay> <origin extension> <destination Extension>
java makecall 192.168.50.5 pg1user pg1user 1000 23006 25000
192.168.50.5 is CUCM
pg1user, pg1user is username and password
1000 is delay in millisecond
23006 is the extension monitored by jtapi
and 25000 is extension i am trying to call
if this works then you JTAPI is working correct, you may possibly look at sieble.
if doesnt , then please try to reasociate/reset device.
Is the agent extension included in an Extension Range in the Agent Targeting Rule List in UCCE?