slient monitor sound stream to Finess Desktop

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Aug 10th, 2014
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I am using UCCX 10.5 with Finesse 10.5, there is a Superivsor and a Agent, the Supervisor can slient monitor the Agent by Finesse. The sound stream goes to Supervisor’s IP Phone, could it be set that the sound stream goes to Supervisor’s PC running finesse?


Andy

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Chintan Gajjar Mon, 08/11/2014 - 00:02
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Cisco finess supports on CUCM based silent monitoring, no desktop based silent monitoring is supported with finess.


 

regards

Chintan

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