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UCCX - unable to covert file to wav after downloading from server

Unanswered Question
Aug 11th, 2014
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Hello,

 

I have been following the link below to download UCCX recordigns from the server to my PC.

http://www.uccx.net/wp-content/uploads/2013/08/CAD-Troubleshooting-Guide...

I was able to get it work correctly on an XP machine.

When I tried configuring this on WindowsServer 2008, the conversion step doesn't work.  It says, This recording has already been coverted.  Continuing.."

 

I don't see the Desktop_wav folder that should be created.  If anyone has encountered this please let me know.

 

Thanks,

 

AK

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Ayaz Khan Mon, 08/11/2014 - 14:29
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Cisco Unified CCX Administration

System version: 9.0.2.10000-71

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