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MX200 G2 Won't Add to TMS

Answered Question
Aug 18th, 2014
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We just received our first MX200 g2 and when I tried to add the device under the systems on TMS 13.1.2 I get "Update Field failed on: EndPoint_VolumeLevle: Value cannot be null. Parameter name: String".  No clue on what is happening.  If I click on finish adding systems it won't add the endpoint.  The MX is running TC 7.1.1 and seems to be registering with our VCS fine.  Any thoughts?

Correct Answer by Wayne DeNardi about 3 years 2 days ago

If you've previously added it unsuccessfully - perhaps there's something still in the Database for that device.  I'd suggest that you try removing / purging anything that's there that might be related to that device (in TMS, go to Systems > Purge Systems and select and purge anything that might be related to the device you're having an issue with).

Wayne
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Dave Bohn Mon, 08/18/2014 - 12:18
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You would think I can still add it.  I had no problem with the new SX10. 

Wayne DeNardi Mon, 08/18/2014 - 19:39
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Did you try clicking the add system despite errors button?

Dave Bohn Tue, 08/19/2014 - 06:40
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I only have "finish adding or add more systems" as an option.

Correct Answer
Wayne DeNardi Tue, 08/19/2014 - 17:38
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If you've previously added it unsuccessfully - perhaps there's something still in the Database for that device.  I'd suggest that you try removing / purging anything that's there that might be related to that device (in TMS, go to Systems > Purge Systems and select and purge anything that might be related to the device you're having an issue with).

Wayne
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Dave Bohn Wed, 08/20/2014 - 07:49
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See above, that is basically what I did.  There was still some odd message after it was added, but the location has the device powered off so I can't view it right now.

tdederscheck Mon, 08/18/2014 - 12:16
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Hi

Dave Bohn Tue, 08/19/2014 - 06:47
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I purged the device from the database and tried to add it again.  This time it worked!  I had an error still for the volume level after adding it, but atleast now it is on TMS and in the correct locatiion folder.

Blair Telecom Tue, 01/20/2015 - 09:26
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I've purged all failed attempts and am still having the same problem.  I am on TMS 13.0 though. Anyone else still having seeing this issue?

Wayne DeNardi Tue, 01/20/2015 - 15:36
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TMS 13.0 is probably your issue.  That's a very old version (2011) and pre-dates the MX G2s (2014).

I'd strongly suggest you investigate upgrading your TMS version.  The current release is TMS 14.6.

Wayne
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deeptiswain Wed, 01/21/2015 - 14:59
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The second gen G2 devices were not supported with TMS 13.x. You need to upgrade your TMS to version 14.4 to get the MX series G2 support.

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