Solved: MX200 G2 Won't Add to TMS

Dave Bohn · ‎08-18-2014

We just received our first MX200 g2 and when I tried to add the device under the systems on TMS 13.1.2 I get "Update Field failed on: EndPoint_VolumeLevle: Value cannot be null. Parameter name: String". No clue on what is happening. If I click on finish adding systems it won't add the endpoint. The MX is running TC 7.1.1 and seems to be registering with our VCS fine. Any thoughts?

Wayne DeNardi · ‎08-19-2014

If you've previously added it unsuccessfully - perhaps there's something still in the Database for that device. I'd suggest that you try removing / purging anything that's there that might be related to that device (in TMS, go to Systems > Purge Systems and select and purge anything that might be related to the device you're having an issue with).

Wayne
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View solution in original post

Jonathan Robb · ‎08-18-2014

Hi,

See page 67 of the TMS 14.4 release notes for Endpoint support additions as this may be what you are hitting:

http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/tms/release_note/Cisco-TMS-release-notes-14-4.pdf

-Jonathan

Dave Bohn · ‎08-18-2014

You would think I can still add it. I had no problem with the new SX10.

Wayne DeNardi · ‎08-18-2014

Did you try clicking the add system despite errors button?

Wayne

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Dave Bohn · ‎08-19-2014

I only have "finish adding or add more systems" as an option.

Wayne DeNardi · ‎08-19-2014

If you've previously added it unsuccessfully - perhaps there's something still in the Database for that device. I'd suggest that you try removing / purging anything that's there that might be related to that device (in TMS, go to Systems > Purge Systems and select and purge anything that might be related to the device you're having an issue with).

Wayne
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Wayne

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Dave Bohn · ‎08-20-2014

See above, that is basically what I did. There was still some odd message after it was added, but the location has the device powered off so I can't view it right now.

tdederscheck · ‎08-18-2014

Hi Aspirustelehealth,

You should check the requirements for the G2. I believe you will need to be on TMS 14.x but I would also check the version capatibility of TC and CUCM.

Good Luck,

Tina

Dave Bohn · ‎08-19-2014

I purged the device from the database and tried to add it again. This time it worked! I had an error still for the volume level after adding it, but atleast now it is on TMS and in the correct locatiion folder.

Blair Telecom · ‎01-20-2015

I've purged all failed attempts and am still having the same problem. I am on TMS 13.0 though. Anyone else still having seeing this issue?

Wayne DeNardi · ‎01-20-2015

TMS 13.0 is probably your issue. That's a very old version (2011) and pre-dates the MX G2s (2014).

I'd strongly suggest you investigate upgrading your TMS version. The current release is TMS 14.6.

Wayne
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deeptiswain · ‎01-21-2015

The second gen G2 devices were not supported with TMS 13.x. You need to upgrade your TMS to version 14.4 to get the MX series G2 support.