Give Supervisor the ability to change agent status to "not Ready" in Finesse

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Aug 21st, 2014
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I might be missing something obvious but can find anything in the doc or the forum related to this.

I have an IT helpdesk on UCCX 10 with finesse.

The Supervisor can force an agent status to "not ready" from "ready" as there is a "ready" button in the "Team Performance" gadget.

But we need to give the Supervisor the ability to do the opposite: force an agent status to "not ready" (i.e. in case an agent left his/her desk without changing his/her status).

The supervisor can log and agent off but this is not what we want as the agent then has to log back in.

Is it a permission issue or we need to change the "Team Performance" gadget ?

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