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DRS Backup does not list ELM-Server,CDR_CAR to backup

Unanswered Question
Aug 26th, 2014
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We are facing a peculiar issue, only UCM is listed when i either schedule or do a manual backup of the CUCM server. The version in use is




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Overall Rating: 4 (1 ratings)
Manish Gogna Tue, 08/26/2014 - 06:03
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Hi Vinay,

Was it working fine earlier?

Were there any changes like IP address / hostname change on any CUCM servers?


vinayjaiswal Tue, 08/26/2014 - 06:11
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Hi Manish,


Many thanks for replying, yes it was working earlier. But am not sure on changes made to IP Address/Hostname.



Manish Gogna Tue, 08/26/2014 - 06:16
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The following bug needs to be verified


DRF components get removed after changing the hostname

When you change the hostname on a node defined by IP address in CUCM 9.1.1a, the following DRF components will disappear and not be backed up for that node: TFTP, ANN, MOH, ELM-AGENT, BAT, REPORTER, and CEF.

CUCM 9.1.1a (

For all of the above components with the exception of ELM-AGENT, de-activating and re-activating the services on the effected node, will bring them back as DRF components.
To bring back ELM-Agent, please open a case with TAC and reference this defect and the ELM-AGENT_Restore process contained in it.

You may need to engage TAC here.


vinayjaiswal Tue, 08/26/2014 - 06:21
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Will try the suggested changes, and for ELM will engage TAC.


Appreciate your help on this issue.


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