08-26-2014 04:34 AM - edited 03-16-2019 11:53 PM
Hi,
We are facing a peculiar issue, only UCM is listed when i either schedule or do a manual backup of the CUCM server. The version in use is 9.1.2.10000-28.
Thanks,
Vinay
08-26-2014 06:03 AM
Hi Vinay,
Was it working fine earlier?
Were there any changes like IP address / hostname change on any CUCM servers?
Manish
08-26-2014 06:11 AM
Hi Manish,
Many thanks for replying, yes it was working earlier. But am not sure on changes made to IP Address/Hostname.
Vinay
08-26-2014 06:16 AM
The following bug needs to be verified
https://tools.cisco.com/bugsearch/bug/CSCug59525/?reffering_site=dumpcr
Symptom:
When you change the hostname on a node defined by IP address in CUCM 9.1.1a, the following DRF components will disappear and not be backed up for that node: TFTP, ANN, MOH, ELM-AGENT, BAT, REPORTER, and CEF.
Conditions:
CUCM 9.1.1a (9.1.1.20000-5)
Workaround:
For all of the above components with the exception of ELM-AGENT, de-activating and re-activating the services on the effected node, will bring them back as DRF components.
To bring back ELM-Agent, please open a case with TAC and reference this defect and the ELM-AGENT_Restore process contained in it.
You may need to engage TAC here.
manish
08-26-2014 06:21 AM
Will try the suggested changes, and for ELM will engage TAC.
Appreciate your help on this issue.
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