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Jabber for Windows randomly closes

Andrew Clark
Level 1
Level 1

‎08-27-2014 08:55 AM - edited ‎03-20-2019 06:09 AM

Currently i have done 2 separate version of Jabber and same issue. We are running Windows 7 Pro 64 bit. I currently have Jabber 9.7.4 running. Occasionally and without warning the client will close down. The only way you can tell is when you go to use the program it vanishes from your task bar and you have to open it up again.

 

Anyone know what could be causing this?

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4 Replies 4

George Thomas
Level 10
Level 10

‎08-27-2014 09:21 AM

It probably will be some driver issue. Would suggest you create a PRT and open a TAC case. 

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Andrew Clark
Level 1
Level 1
In response to George Thomas

‎08-27-2014 09:29 AM

This may be a stupid question, but, how do you open a TAC case on Jabber? I mean it has no serial number. Do i submit it under our CM?

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George Thomas
Level 10
Level 10
In response to Andrew Clark

‎08-27-2014 09:31 AM

You could use your CM contracts to open TAC case but choose the Jabber team.

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Andrew Clark
Level 1
Level 1
In response to George Thomas

‎08-27-2014 09:33 AM

Thanks. I'll submit a ticket and see how it goes.

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