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WIM Integration with MS Dynamic CRM

Unanswered Question
Aug 29th, 2014
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I have the below query on WIM 9.x

1. How to send the chat transcript or any information to MS Dynamic CRM

2. Search a CRM record from WIM GUI and tag the current chat transcript to CRM

 

Appreciate if anyone can help me on this. Thanks in advance.

 

Thanks,

Rohit

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