Cisco CCX

opnineopnine · ‎09-02-2014

Hello,

Im new with CCX and I can see that in the list of servers the status for the servers I have are in "PARTIAL SERVICE ".

Any idea what I can check? or this is normal?

Thanks

Venkatesh Perumal · ‎09-02-2014

Hi

Perform JTAPi client and JTAPI Dat Resync operation.

It’s because any of the Service in the server is not IN_Sevice
Under the "Cisco Unified CCX Administration Control Center" Check if there is any service which is not IN_Service state.

Refer Below link for more detail.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/troubleshooting/guide/uccx70srvtrbl.pdf

Regards,

Venkatesh

opnineopnine · ‎09-02-2014

Hello venperum,

Unified CM Telephony Subsystem --> PARTIAL SERVICE

VOIP Monitor Subsystem --> PARTIAL SERVICE

Thanks.

Venkatesh Perumal · ‎09-03-2014

Hi,

did you Perform JTAPi client and JTAPI Dat Resync operation. If not please do that and refer below thread.

https://supportforums.cisco.com/document/134556/cm-telephony-subsystem-partial-service-or-oos

Regards,

Venkatesh