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Ip Communicator Service Issue

Unanswered Question
Sep 2nd, 2014
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I just finish installing CUCM v10.5 and I registered 2 Ip communicator client. They are register and I'm able to call from one to the other but the screen is stuck to "Select Service..." when I press Exit it bring me back to the same screen. It's kind of annoying, if anybody could help me with that it would be very appreciated.


I have attached an image with the screen I'm stuck on.



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Overall Rating: 5 (1 ratings)
George Thomas Tue, 09/02/2014 - 13:47
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Thats because you havent subscribed to any service. Go to the phone in UCM, on the top right corner, there is a related links section, click the drop down and select subscriber/unsubscribe services.

Jaiel Charette Tue, 09/02/2014 - 14:20
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Hi George,

I tried addind the "Intercoms Call" service, since it was the only one available in the list, but I'm still stuck on the service screen.

George Thomas Tue, 09/02/2014 - 14:22
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DId you save/reset the phone from CUCM after making the change?

George Thomas Tue, 09/02/2014 - 14:31
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Try configuring Extension mobility and see if that works. I am not sure about Intercom. Also, what services do you have turned on in CUCM?

Jaiel Charette Thu, 09/04/2014 - 12:24
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I have configured Extension mobility service but it didn't solve the problem. 

Service Activated


-IP Voice Media Streaming App

-Extension Mobiltity


-SOAP - CDRonDemand

-AXL Web Service


George Thomas Thu, 09/04/2014 - 12:26
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What URL did you use for Extension mobility? Can you post the URL here? What happens if you post that URL into a web browser on your PC?

Jaiel Charette Thu, 09/04/2014 - 12:29
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I get a " HTTP Status 404 - /emapp/%20EMAppServlet "

type: Status report

message: /emapp/%20EMAppServlet

description: The requested resource is not available.

George Thomas Thu, 09/04/2014 - 12:43
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There is space after /emapp/. Is that how its configured in CUCM as well, please remove the space if it is. 

Jaiel Charette Thu, 09/04/2014 - 12:49
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There was a space and I removed it but my phone is stuck on requesting.

And when I put the url in the browser I get a blank page.

chips1999 Wed, 12/31/2014 - 02:17
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Hi guys,


Any luck with this problem? I also have it on 10.5 update 2

Tshepo Reckon M... Fri, 01/02/2015 - 00:54
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Hi Jaiel


On CUCM, under Enterprise Parameters Configuration, have you changed your Secure/Phone url parameters to reference to your call managers IP address?




wafikmaher Thu, 05/07/2015 - 05:52
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The problem is due to the "idle timer" in the phone configuration page which you will probably find it to be set to 1 second. Most probably you didn't set this, but it came from the newly introduced "Universal Device Template", which get applied on auto-registration and some other features. If you want to avoid this problem, modify the parameter on the template, under User Management > User/Phone Add > Universal Device Template.




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