IP Phone 7821 + Extension Mobility don´t work

Unanswered Question
Sep 5th, 2014
User Badges:
  • " /> Participante em Destaque,

    Prêmio"Escolha dos membros": novembro de 2014

Hi Guys, 

 

My Customer have a solution with CUCM 9.1(2)SU2. He is configuring Extension Mobility for any models IP Phone, but, only 7821 model didn´t worked. The firmware version is sip78xx.10-1-1SR1-4. I found the bug CSCuj90768, but, not is clear for me if this is the root cause. 

The message error is that appear when the user try login is: session start without sucess

 

Any have idea about this?

 

Thanks a lot,


Wilson

Attachment: 
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Martin Moran Fri, 09/05/2014 - 11:44
User Badges:
  • Bronze, 100 points or more

Hi @wilsonsant,

A few questions:

  • Is EM functioning in other IP Phones inside the CUCM environment?
  • Under Settings > Phone Info > Active Load ... Is the phone loading the correct firmware version (sip78xx.10-1-1SR1-4)?
  • Is there a "Default Device Profile" for that phone model?
  • Is there a "Device Profile"? Is that Device Profile suscribed to the EM service?

Hope to see your answers.

Rgrds,

Martin, IT Specialist

wilsonsant Fri, 09/05/2014 - 12:24
User Badges:
  • " /> Participante em Destaque,

    Prêmio"Escolha dos membros": novembro de 2014

Hi Martin thanks a lot for your contact, 

 

Answering your questions:

- Is EM functioning in other IP Phones inside the CUCM environment?

Yes, another models work fine

 

Another questions I believe that is correct, but, I will verify with my Customer and answer for You later

 

Thanks,


Wilson

edisson2404 Tue, 09/01/2015 - 10:34
User Badges:

Hello guys

Is there any solution for this issue?

 

Thanks

 

 

wilsonsant Wed, 09/10/2014 - 12:22
User Badges:
  • " /> Participante em Destaque,

    Prêmio"Escolha dos membros": novembro de 2014

Hi Martin, 

I am sorry by delay, I checked the all parameters and is Ok. I requested my Customer put the last version firmware, but, didn´t worked. 

You have another idea?

 

Thanks a lot,

 

Wilson

edisson2404 Tue, 09/01/2015 - 10:36
User Badges:

hello Martin Moran

 

There is some drawback with this problem, I also have many 7821 and when not I have EM, I loss registered in the phone


Thank you

Actions

This Discussion