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Unity Connection Upgrade 7.1.3 to 8.0 Fails

Unanswered Question
Sep 8th, 2014
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Hello,

We have Unity Connection 7.1.3 on UCS & we are upgrading to 8.0. Our target upgrade version is 10.5.

While upgrade we are getting following error.

Error encountered : errors. upgrade.connectionHWDisallowd.

We have used CUC OVA file to build CUC 7.1.3.  before upgrade to 8.0 we loaded cop file (ciscocm.referesh_upgrade_v1.3.cop.sgn)

Can any body advise why we are facing this issue ? We have UCS C200 M3 Server.

Regards,

 

 

 

 

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conie saga Mon, 09/08/2014 - 03:03
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Hi aman,

Thank you for reply.

We downloaded files from Cisco Unity Connection Virtualization tab in Cisco.com under download section. We used CUC_5000_user_v1.0vmv7.ova file.

We just tried upgrade from 7.1.3 to 10.0.112900-2 & it upgraded successfuly.

Now on the way to 10.5.1.10000-7. I will udpate here with result today.

Regards,

Aman Soi Mon, 09/08/2014 - 03:06
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thanks for update.

 

I was asking about the cop file.

 

So, finally u upgaded from 7.1.3 to 10.0.x.Did not upgrade to 8 and then, 10.X?

 

regds,

aman

Aman Soi Mon, 09/08/2014 - 03:43
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Can u also please share show version active and show version inactive ?

 

regds,

aman

conie saga Tue, 09/09/2014 - 05:50
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Hi aman,

As requested, following is the ouptut

admin:show version active
Active Master Version: 10.5.1.10000-7
Active Version Installed Software Options:
ciscocm.refresh_upgrade_v1.3.cop
ciscocm.version3-keys.cop
admin:


admin:show version inactive
Inactive Master Version: 10.0.1.12900-2
Inactive Version Installed Software Options:
ciscocm.refresh_upgrade_v1.3.cop
ciscocm.version3-keys.cop
admin:

 

Regards,

Conie

Aman Soi Tue, 09/09/2014 - 10:17
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thanks for update.

 

regds,

aman

conie saga Mon, 09/08/2014 - 12:12
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Hi aman, Cop file i downloaded from callmanager 10.5 update utilities page at cisco.com and it is latest version of cop file. Yes, upgrde from ver 7.1.3 to 8.0 didnt went successful so alternate 7.1.3 to 10.0 and thn 10.5 successfull. I will share requested output here by tomorrow. Regards

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