09-08-2014 12:50 AM - edited 03-17-2019 12:04 AM
Hello,
We have Unity Connection 7.1.3 on UCS & we are upgrading to 8.0. Our target upgrade version is 10.5.
While upgrade we are getting following error.
Error encountered : errors. upgrade.connectionHWDisallowd.
We have used CUC OVA file to build CUC 7.1.3. before upgrade to 8.0 we loaded cop file (ciscocm.referesh_upgrade_v1.3.cop.sgn)
Can any body advise why we are facing this issue ? We have UCS C200 M3 Server.
Regards,
09-08-2014 01:41 AM
Hi,
can u check the Table 1 for virtual specifications in link
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html#wp771057
can u share the link from where u downloaded the cop file?
regds,
aman
09-08-2014 03:03 AM
Hi aman,
Thank you for reply.
We downloaded files from Cisco Unity Connection Virtualization tab in Cisco.com under download section. We used CUC_5000_user_v1.0vmv7.ova file.
We just tried upgrade from 7.1.3 to 10.0.112900-2 & it upgraded successfuly.
Now on the way to 10.5.1.10000-7. I will udpate here with result today.
Regards,
09-08-2014 03:06 AM
thanks for update.
I was asking about the cop file.
So, finally u upgaded from 7.1.3 to 10.0.x.Did not upgrade to 8 and then, 10.X?
regds,
aman
09-08-2014 03:43 AM
Can u also please share show version active and show version inactive ?
regds,
aman
09-09-2014 05:50 AM
Hi aman,
As requested, following is the ouptut
admin:show version active
Active Master Version: 10.5.1.10000-7
Active Version Installed Software Options:
ciscocm.refresh_upgrade_v1.3.cop
ciscocm.version3-keys.cop
admin:
admin:show version inactive
Inactive Master Version: 10.0.1.12900-2
Inactive Version Installed Software Options:
ciscocm.refresh_upgrade_v1.3.cop
ciscocm.version3-keys.cop
admin:
Regards,
Conie
09-09-2014 10:17 AM
thanks for update.
regds,
aman
09-08-2014 12:12 PM
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