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script to log agents out

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Sep 8th, 2014
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Does anyone know if you can create a script to log agents out at a prescribed time (say, 10pm everynight) if they forget to log out?  The  current version of UCCE we are using is ver 8.0, and angents are logging in with CAD.  Thanks.

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david.macias Mon, 09/08/2014 - 20:40
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I guess it's possible to create a script using OPC or cti test, however it would be much simpler to just have a supervisor log out all the agents before s/he leaves for the day.

 

david

Gergely Szabo Tue, 09/09/2014 - 03:05
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Hi,

a workaround to this might be to use the "Logout non-activity time". The problem is that this is not what you want, works when the agent is in Not Ready and the maximum length is 7200 seconds (~ 2 hours).

I would probably use a simple CTI OS app to periodically check and log out the agent - but again, this needs some programming.

G.
 

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