I have scripts that route from the main to three queues
From there you are present with three options
1- prompt for clinic locations and hours
2- route to Agent CSQ
3-route to billing number
The scripts work fine when testing from the main trigger and from the internal translation number but when tested from an external DN it gets to the main and allows you to select 1,2 or 3 for a language but then does not accept the DTMF for your option. I hear a pause when I press a key like it is trying to accept the input but nothing happens and then times out with the error "I'm sorry we are currently experiencing system problems and are unable to process your call"
Any suggestions will be greatly appreciated