Solved: Jabber for windows only allows the logged-in AD user to log into his jabber account only

Sarg . · ‎09-11-2014

Hello gang,

I have this strange issue with jabber for windows 10.5. So if you log into a pc with your microsoft active directory domain account and try to log into jabber with the same user credentials, you can log-in fine. However, if you try to log into another jabber account that is different from the AD account that you are logged into the pc with, you will not be able to log into jabber. You will just get an error from jabber that says that your credentials are incorrect. I actually deleted the jabber folders in the local and roming data folders, thinking that maybe it was caching the password but even that did not help.

Has anyone seen this problem before?

Frank den Haan · ‎02-09-2016

Ok, found the issue.

Jabber Windows 10.6 Will Not Allow a Different User to Login - CSCuu99864.
https://tools.cisco.com/bugsearch/bug/CSCuu99864/?referring_site=bugquickviewredir

If you uninstall Jabber and reinstall using the UPN_DISCOVERY_ENABLED=false switch, you can login to Jabber with an LDAP account other than the one you are currently logged into the PC with.

Hope it helps.

- Frank

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JOHN WILHELM · ‎03-24-2015

I've also experienced this. If you are logged in as a local user on the computer you can switch to any other Jabber user, but if you are logged into your computer with a domain/AD account you cannot login as a different user, only the domain user that is signed into the computer can login to Jabber. Does anybody know of a workaround or fix? Is this a setting that can be changed?

Andrew Wallbank · ‎01-21-2016

We are also experiencing this same issue. You can only login with the AD credentials you are logged into a PC with.

It doesn't cause any problem for users, but can be a real pain when testing.

Just wondering if anybody knows why? or has a solution.

Frank den Haan · ‎02-09-2016

Experiencing the exact same thing since going from CUCM 9.1.2 and IM&P 9.1.1 to CUCM 10.5.2 and IM&P 10.5.2.

We are using J4W 10.5.5

Worked fine when on 9.1

We only have a small group of users who sign into Jabber with different AD usernames than what the PC is logged in as.

Did anyone ever get clarification on why this happens?

Frank den Haan · ‎02-09-2016

Ok, found the issue.

Jabber Windows 10.6 Will Not Allow a Different User to Login - CSCuu99864.
https://tools.cisco.com/bugsearch/bug/CSCuu99864/?referring_site=bugquickviewredir

If you uninstall Jabber and reinstall using the UPN_DISCOVERY_ENABLED=false switch, you can login to Jabber with an LDAP account other than the one you are currently logged into the PC with.

Hope it helps.

- Frank