SX20 CUCM registration rejected

Vassiliy Zatsepin · ‎09-17-2014

Hello guys.

I have an issue with integration SX20 TC 7.1 with CUCM 9.0

CUCM registration rejected.

Provisioning CUCM checked.

There is error in application_log of SX20:

Sep 17 21:35:30.411 a8 appl[1583]: 7219.85 PROV I: [requestItem] Requesting http://XXX.XXX.XXX.XX:6970/CTLSEPe4c722676b41.tlv, state=ProvItemCTL (CTL requested)
Sep 17 21:35:30.433 a8 appl[1583]: 7219.87 PROV I: [requestItem] Requesting http://XXX.XXX.XXX.XXX:6970/ITLSEPe4c722676b41.tlv, state=ProvItemITL (ITL requested)
Sep 17 21:35:30.444 a8 appl[1583]: 7219.88 PROV I: [requestItem] Requesting http://XXX.XXX.XXX.XXX:6970/SEPe4c722676b41.cnf.xml.sgn, state=ProvItemConfig (config requested (either full or mini))
Sep 17 21:35:30.452 a8 appl[1583]: 7219.89 PROV ERROR: [handleFailedProvRequest] http req URL=http://XXX.XXX.XXX.XXX:6970/SEPe4c722676b41.cnf.xml.sgn req status=failed: HTTP code=404

On the SX20 I can see a message from troubleshooting tab:

ERROR: Provisioning Status

Provisioning failed: Provisioning is in an error state.

What can be a reason, any ideas?

sergey_karpiy · ‎12-03-2014

Hello,

Have you found the solution? I have this problem too

Vassiliy Zatsepin · ‎12-03-2014

Hello,

For correct sip registration SX20 you need CUCM TelePresence Room license.

In this case i made h225 gatekeeper controlled trunk.

http://www.videocentric.co.uk/wp-content/uploads/2014/01/IntegrationGuideforSCOPIAECSGatekeeperandCiscoCallManagerVersion7x.pdf

Oleksandr Yurchenko · ‎12-03-2014

Hello,

br Oleksandr

Vassiliy Zatsepin · ‎12-03-2014

Hello, thank you, have read.

sergey_karpiy · ‎12-04-2014

Thanks for your help, guys

Suprisingly, but i found solution in factory reset and next reconfiguration of SX20

andrewdennehy · ‎03-02-2016

I've run into this before.

Deleting the factory installed certs seems to resolve it.

Configuration->Security->CUCM.

Delete the ITL and CTL certs.

fpavicic · ‎08-02-2016

This worked for me, tnx.