09-19-2014 05:57 PM - edited 03-17-2019 12:13 AM
Hello, I get an error when trying to authenticate to Self Care Portal, user and password incorrect, by the moment I'm using local users, in a month I'll be using LDAP users.
Is there some requirement to authenticate with local users?? Some permission to user that I need to add??
Regards,
Juan Carlos Arias
Solved! Go to Solution.
09-19-2014 06:38 PM
Solely to login you need to add them to the "Standard CCM End Users" access control group.
you will also need to associate the device you want them to control, etc.
Check out this link:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/10_0/english/adminguide/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0_chapter_0110.html#CUIP_TK_SE9FB183_00
09-22-2014 12:39 AM
Hi Juan,
You can refer Table 1: Standard Roles and Privileges on Page 4 which says Grant an end user log-in rights to the Cisco Standard CCM End Users Unified Communications Self Care Portal with Standard Role as Standard CCM End Users
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmsys/CUCM_BK_SE5FCFB6_00_cucm-system-guide-100/CUCM_BK_SE5FCFB6_00_cucm-system-guide-100_chapter_0100.pdf
[+5] to Kevin.
regds,
aman
09-19-2014 06:38 PM
Solely to login you need to add them to the "Standard CCM End Users" access control group.
you will also need to associate the device you want them to control, etc.
Check out this link:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/10_0/english/adminguide/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0_chapter_0110.html#CUIP_TK_SE9FB183_00
09-21-2014 03:37 PM
Hello Kevin, thanks for the help, that menu option it's new for me.
Regards,
Juan Carlos
09-22-2014 12:39 AM
Hi Juan,
You can refer Table 1: Standard Roles and Privileges on Page 4 which says Grant an end user log-in rights to the Cisco Standard CCM End Users Unified Communications Self Care Portal with Standard Role as Standard CCM End Users
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmsys/CUCM_BK_SE5FCFB6_00_cucm-system-guide-100/CUCM_BK_SE5FCFB6_00_cucm-system-guide-100_chapter_0100.pdf
[+5] to Kevin.
regds,
aman
09-19-2016 10:32 PM
hi Aman,
I faced a similar issue and adding the role as Standard CCM End Users definitely did the trick.
Thanks.
Regards,
Shikha
09-20-2016 08:58 AM
you are welcome.
regds,
aman
11-28-2016 09:48 PM
hi Aman,
I am facing another issue on CLID.
Kindly have a look at the description at:
https://supportforums.cisco.com/discussion/13173346/correct-translation-rule-however-wrong-digits-clid
Any help would be deeply appreciated.
Regards,
Shikha
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: