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Dual Line problem with Cisco IP phone 99XX on CUCM 9.1

Answered Question
Sep 22nd, 2014
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Hi, guys,

I tried to configure a device profile for 9971 with two DN lines, and I assigned it to an end user

which I logged in with into a Cisco IP phone 9971, the problem is that once I logged in, I'm finding only

the first DN line, the second is missing.

 

Knowing that I had the same problem with the 9951 model, I got no problem with 89XX models.

 

Can you, guys, give me some help regarding this issue?

 

I really appreciate your help, guys.

 

Best regards.


 

Correct Answer by Carlo Poggiarelli about 2 years 11 months ago

Hi.

Try to create another Phone Button template dedicated for that UDP. Try also to add the same Phone button template to a physical phone 9971 and try to login there

 

HTH

 

Regards

 

Carlo

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George Thomas Mon, 09/22/2014 - 11:08
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Did you set the phone button template on the device profile, did you create the 2nd DN on the device profile?

Correct Answer
Carlo Poggiarelli Tue, 09/23/2014 - 03:08
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Hi.

Try to create another Phone Button template dedicated for that UDP. Try also to add the same Phone button template to a physical phone 9971 and try to login there

 

HTH

 

Regards

 

Carlo

Chris Deren Tue, 09/23/2014 - 05:59
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    2017 IP Telephony, Contact Center, Unified Communications

What is the UDP based on, is it also 9971 phone?

Keep in mind there is a concept of extension mobility equivalency:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmf...

so, if UDP based on a model is different from what you are logging onto some features may not work including line appearances.  

Chris

 

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