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DX650 cannot call extensions from call history

Unanswered Question
Sep 26th, 2014
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I have a problem with DX650 phone (Load ID: sipdx650.10-1-2-41) when trying to call an internal Extension from Call History. The problem is that the phone put the prefix 9 in front and the CM cannot dial the extension. I don't have any problem with National or International numbers.

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Manish Gogna Fri, 09/26/2014 - 05:02
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Hi,

Can you check if you have setup any rules to prefix 9 for outbound calls from DX650, the same may be getting applied to internal calls due to an overlap with the ones configured for national numbers.

HTH

Manish

Michalis Michael Fri, 09/26/2014 - 05:07
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Thanks Manish for your answer. The problem was solved.

There was an Application Dial Rule with 4 digits in CM. I removed it and now it will be able to call extensions from call log.

I didn't know that DX650 reads the Application Dial Rules from CM...

Manish Gogna Fri, 09/26/2014 - 05:09
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That's good to know. The earlier firmware of DX650 did not have the ability to invoke dial rules but it was fixed recently.

Manish

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