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APPLE TV GEN3 NEW Software 7.0 drops AIRPLAY

Unanswered Question
Oct 8th, 2014
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We started having a lots of problems with APPLE TV after upgrading to the newest software to 7.0. The AirPlay drops frequently on all updated APPLE TV's. The ones they were not updated are ok. 

 

We use Cisco 3750, and WLC5508 controller. With old software we did not have any problems. 

 

APPLE TVs are wired to 3750, WIFI is distributed by WLC5508. Reverting software is not possible. Is there anything I can do from networking side?

Thank You, 

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Saurav Lodh Wed, 10/08/2014 - 16:48
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Disable Qos and WMM from WLAN settings in WLC

jguremka1 Tue, 10/28/2014 - 11:31
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thank you for Your help, I did that and still no luck. with new IOS 7.1 same story. I called Apple and looks like 45 out of 50 Apple TVs are qualifying for replacement since WIFI interference issue. 

 

They are wired and using WIFI is the last thing I would like to do. Anyway, I will replace a couple of them and see if "replacement" fix anything. It would be  nice if I have replaced APP TVs with ios 6.2 which did not caused any problems. Thank you. 

 

P.S do you think upgrading WLC 5508 to 7.5 is good idea ? I need APP TV to function well. 

jguremka1 Tue, 10/28/2014 - 11:37
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I also recently noticed: 

 

Global Mobility Statistics
   Rx Errors .................................... 424
  
Mobility Initiator Statistics
   
   Handoff as Local Received .................... 424
   

 

Should I worry about these errors?  Thank You.

Scott Fella Tue, 10/28/2014 - 11:43
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Since your Apple TV's are wired, can you post the show wlan <wlan id> that the Airplay devices are on. Is the Apple TV's on the same subnet?

Scott

jguremka1 Tue, 10/28/2014 - 14:43
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this is the output:

WLAN Identifier.................................. 8
Profile Name..................................... MYTV Apple TV's
Network Name (SSID).............................. bzitv
Status........................................... Enabled
MAC Filtering.................................... Disabled
Broadcast SSID................................... Enabled
AAA Policy Override.............................. Disabled
Network Admission Control
  Client Profiling Status ....................... Disabled
   DHCP ......................................... Disabled
   HTTP ......................................... Disabled
  Radius-NAC State............................... Disabled
  SNMP-NAC State................................. Disabled
  Quarantine VLAN................................ 0
Maximum number of Associated Clients............. 50
Maximum number of Clients per AP Radio........... 5
Number of Active Clients......................... 31
Exclusionlist Timeout............................ 20 seconds
Session Timeout.................................. 1200 seconds
User Idle Timeout................................ 300 seconds

--More-- or (q)uit
User Idle Threshold.............................. 0 Bytes
NAS-identifier................................... WC5508
CHD per WLAN..................................... Enabled
Webauth DHCP exclusion........................... Disabled
Interface........................................ vlan 115
Multicast Interface.............................. Not Configured
WLAN IPv4 ACL.................................... unconfigured
WLAN IPv6 ACL.................................... unconfigured
mDNS Status...................................... Enabled
mDNS Profile Name................................ default-mdns-profile
DHCP Server...................................... Default
DHCP Address Assignment Required................. Enabled
Static IP client tunneling....................... Disabled
PMIPv6 Mobility Type............................. none
Quality of Service............................... Platinum
Per-SSID Rate Limits............................. Upstream      Downstream
Average Data Rate................................   0             0
Average Realtime Data Rate.......................   0             0
Burst Data Rate..................................   0             0
Burst Realtime Data Rate.........................   0             0
Per-Client Rate Limits........................... Upstream      Downstream
Average Data Rate................................   0             0
Average Realtime Data Rate.......................   0             0

--More-- or (q)uit
Burst Data Rate..................................   0             0
Burst Realtime Data Rate.........................   0             0
Scan Defer Priority.............................. 4,5,6
Scan Defer Time.................................. 100 milliseconds
WMM.............................................. Disabled
WMM UAPSD Compliant Client Support............... Disabled
Media Stream Multicast-direct.................... Disabled
CCX - AironetIe Support.......................... Enabled
CCX - Gratuitous ProbeResponse (GPR)............. Disabled
CCX - Diagnostics Channel Capability............. Disabled
Dot11-Phone Mode (7920).......................... Disabled
Wired Protocol................................... None
Passive Client Feature........................... Disabled
Peer-to-Peer Blocking Action..................... Disabled
Radio Policy..................................... 802.11a only
DTIM period for 802.11a radio.................... 1
DTIM period for 802.11b radio.................... 1
Radius Servers
   Authentication................................ Disabled
   Accounting.................................... Disabled
   Dynamic Interface............................. Disabled
   Dynamic Interface Priority.................... wlan
Local EAP Authentication......................... Disabled

--More-- or (q)uit
Security

   802.11 Authentication:........................ Open System
   FT Support.................................... Disabled
   Static WEP Keys............................... Disabled
   802.1X........................................ Disabled
   Wi-Fi Protected Access (WPA/WPA2)............. Enabled
      WPA (SSN IE)............................... Disabled
      WPA2 (RSN IE).............................. Enabled
         TKIP Cipher............................. Disabled
         AES Cipher.............................. Enabled
                                                               Auth Key Management
         802.1x.................................. Disabled
         PSK..................................... Enabled
         CCKM.................................... Disabled
         FT-1X(802.11r).......................... Disabled
         FT-PSK(802.11r)......................... Disabled
         PMF-1X(802.11w)......................... Disabled
         PMF-PSK(802.11w)........................ Disabled
      FT Reassociation Timeout................... 20
      FT Over-The-DS mode........................ Enabled
      GTK Randomization.......................... Disabled
      SKC Cache Support.......................... Disabled

--More-- or (q)uit
      CCKM TSF Tolerance......................... 1000
   WAPI.......................................... Disabled
   Wi-Fi Direct policy configured................ Disabled
   EAP-Passthrough............................... Disabled
   CKIP ......................................... Disabled
   Web Based Authentication...................... Disabled
   Web-Passthrough............................... Disabled
   Conditional Web Redirect...................... Disabled
   Splash-Page Web Redirect...................... Disabled
   Auto Anchor................................... Disabled
   FlexConnect Local Switching................... Disabled
   flexconnect Central Dhcp Flag................. Disabled
   flexconnect nat-pat Flag...................... Disabled
   flexconnect Dns Override Flag................. Disabled
   FlexConnect Vlan based Central Switching ..... Disabled
   FlexConnect Local Authentication.............. Disabled
   FlexConnect Learn IP Address.................. Enabled
   Client MFP.................................... Optional
   PMF........................................... Disabled
   PMF Association Comeback Time................. 1
   PMF SA Query RetryTimeout..................... 200
   Tkip MIC Countermeasure Hold-down Timer....... 60
AVC Visibilty.................................... Enabled

--More-- or (q)uit
AVC Profile Name................................. None
Flow Monitor Name................................ None
Call Snooping.................................... Disabled
Roamed Call Re-Anchor Policy..................... Disabled
SIP CAC Fail Send-486-Busy Policy................ Enabled
SIP CAC Fail Send Dis-Association Policy......... Disabled
KTS based CAC Policy............................. Disabled
Assisted Roaming Prediction Optimization......... Disabled
802.11k Neighbor List............................ Disabled
802.11k Neighbor List Dual Band.................. Disabled
Band Select...................................... Disabled
Load Balancing................................... Disabled
Multicast Buffer................................. Disabled

 Mobility Anchor List
 WLAN ID     IP Address            Status
 -------     ---------------       ------

802.11u........................................ Disabled

MSAP Services.................................. Disabled

 

APPLE TV are in vlan 115, all laptops use WIFI which is on different vlan:

 

WLAN Identifier.................................. 1
Profile Name..................................... MYTV Faculty non-iOS
Network Name (SSID).............................. bz_mbp
Status........................................... Enabled
MAC Filtering.................................... Disabled
Broadcast SSID................................... Disabled
AAA Policy Override.............................. Disabled
Network Admission Control
  Client Profiling Status ....................... Disabled
   DHCP ......................................... Disabled
   HTTP ......................................... Disabled
  Radius-NAC State............................... Disabled
  SNMP-NAC State................................. Disabled
  Quarantine VLAN................................ 0
Maximum number of Associated Clients............. 200
Maximum number of Clients per AP Radio........... 20
Number of Active Clients......................... 59
Exclusionlist Timeout............................ 60 seconds
Session Timeout.................................. 1800 seconds
User Idle Timeout................................ 300 seconds

--More-- or (q)uit
User Idle Threshold.............................. 0 Bytes
NAS-identifier................................... WL5508
CHD per WLAN..................................... Enabled
Webauth DHCP exclusion........................... Disabled
Interface........................................ vlan 180
Multicast Interface.............................. Not Configured
WLAN IPv4 ACL.................................... unconfigured
WLAN IPv6 ACL.................................... unconfigured
mDNS Status...................................... Enabled
mDNS Profile Name................................ default-mdns-profile
DHCP Server...................................... Default
DHCP Address Assignment Required................. Enabled
Static IP client tunneling....................... Disabled
PMIPv6 Mobility Type............................. none
Quality of Service............................... Gold
Per-SSID Rate Limits............................. Upstream      Downstream
Average Data Rate................................   0             0
Average Realtime Data Rate.......................   0             0
Burst Data Rate..................................   0             0
Burst Realtime Data Rate.........................   0             0
Per-Client Rate Limits........................... Upstream      Downstream
Average Data Rate................................ 30000         30000
Average Realtime Data Rate....................... 30000         30000

--More-- or (q)uit
Burst Data Rate.................................. 30000         30000
Burst Realtime Data Rate......................... 30000         30000
Scan Defer Priority.............................. 4,5,6
Scan Defer Time.................................. 100 milliseconds
WMM.............................................. Disabled
WMM UAPSD Compliant Client Support............... Disabled
Media Stream Multicast-direct.................... Disabled
CCX - AironetIe Support.......................... Enabled
CCX - Gratuitous ProbeResponse (GPR)............. Disabled
CCX - Diagnostics Channel Capability............. Disabled
Dot11-Phone Mode (7920).......................... Disabled
Wired Protocol................................... None
Passive Client Feature........................... Disabled
Peer-to-Peer Blocking Action..................... Disabled
Radio Policy..................................... 802.11a and 802.11g only
DTIM period for 802.11a radio.................... 1
DTIM period for 802.11b radio.................... 1
Radius Servers
   Authentication................................ Disabled
   Accounting.................................... Disabled
   Dynamic Interface............................. Disabled
   Dynamic Interface Priority.................... wlan
Local EAP Authentication......................... Disabled

--More-- or (q)uit
Security

   802.11 Authentication:........................ Open System
   FT Support.................................... Disabled
   Static WEP Keys............................... Disabled
   802.1X........................................ Disabled
   Wi-Fi Protected Access (WPA/WPA2)............. Enabled
      WPA (SSN IE)............................... Disabled
      WPA2 (RSN IE).............................. Enabled
         TKIP Cipher............................. Disabled
         AES Cipher.............................. Enabled
                                                               Auth Key Management
         802.1x.................................. Disabled
         PSK..................................... Enabled
         CCKM.................................... Disabled
         FT-1X(802.11r).......................... Disabled
         FT-PSK(802.11r)......................... Disabled
         PMF-1X(802.11w)......................... Disabled
         PMF-PSK(802.11w)........................ Disabled
      FT Reassociation Timeout................... 20
      FT Over-The-DS mode........................ Enabled
      GTK Randomization.......................... Enabled
      SKC Cache Support.......................... Disabled

--More-- or (q)uit
      CCKM TSF Tolerance......................... 1000
   WAPI.......................................... Disabled
   Wi-Fi Direct policy configured................ Disabled
   EAP-Passthrough............................... Disabled
   CKIP ......................................... Disabled
   Web Based Authentication...................... Disabled
   Web-Passthrough............................... Disabled
   Conditional Web Redirect...................... Disabled
   Splash-Page Web Redirect...................... Disabled
   Auto Anchor................................... Disabled
   FlexConnect Local Switching................... Disabled
   flexconnect Central Dhcp Flag................. Disabled
   flexconnect nat-pat Flag...................... Disabled
   flexconnect Dns Override Flag................. Disabled
   FlexConnect Vlan based Central Switching ..... Disabled
   FlexConnect Local Authentication.............. Disabled
   FlexConnect Learn IP Address.................. Enabled
   Client MFP.................................... Optional
   PMF........................................... Disabled
   PMF Association Comeback Time................. 1
   PMF SA Query RetryTimeout..................... 200
   Tkip MIC Countermeasure Hold-down Timer....... 60
AVC Visibilty.................................... Enabled

--More-- or (q)uit
AVC Profile Name................................. MYTV_important
Flow Monitor Name................................ None
Call Snooping.................................... Disabled
Roamed Call Re-Anchor Policy..................... Disabled
SIP CAC Fail Send-486-Busy Policy................ Disabled
SIP CAC Fail Send Dis-Association Policy......... Disabled
KTS based CAC Policy............................. Disabled
Assisted Roaming Prediction Optimization......... Disabled
802.11k Neighbor List............................ Disabled
802.11k Neighbor List Dual Band.................. Disabled
Band Select...................................... Enabled
Load Balancing................................... Client-Count Based
Multicast Buffer................................. Disabled

 Mobility Anchor List
 WLAN ID     IP Address            Status
 -------     ---------------       ------

802.11u........................................ Disabled

MSAP Services.................................. Disabled

 

On both mDNS snooping is enabled and both are using default mdns profile which include AIR Tunes and AppleTV.

Scott Fella Tue, 10/28/2014 - 15:05
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Well as long as you created a dynamic interface for the wired subnet the Apple TV's are on, you should be okay.  Now what you can also do for testing is to create a test SSID and map that to the same Vlan the Apple TVs are on and see if that works. This can tell you if the bonjour gateway is the issue of not. 

Scott

Wil Cha Tue, 10/28/2014 - 21:32
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We also are having an issue whereby the airplay seems to be not being advertised although according to the controller, all apple tv's are connected to the wireless network.

When we test the apple tv to see if its connected to the wireless network it is fine and the configuration is normal. It just randomly seems to not be seen from the Airplay list. This cannot be seen on a wired laptop connected to the same VLAN as the ATV.

 

Our ATV are configured for automatic update and currently on 7.0.1 (6912)

Recently we have migrated this site from the old WiSM WLC on 7.0 to 8500 WLC on 7.6.130.

 

Has anyone else had this issue? or is there something we can do to troubleshoot?

Scott Fella Tue, 10/28/2014 - 22:12
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As long as you have everything setup properly on the WLC (AirPlay & AirTunes) you should have no issues.  You would be able to see the Apple TVs on the WLC.  If the issue is with Apple TVs not showing up on certain AirPlay devices, that could be due to enabling LSS.  LSS limits the services to only be shown from the same ap or neighbor ap.  If you disable LSS, your device should be able to see all devices.

Scott

Wil Cha Tue, 10/28/2014 - 22:25
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Thanks for your reply Scott. LSS is not enabled according to the GUI. All the mDNS values have been untouched and this is a new 8500 WLC.

 

Yes the issue is that ATV are associated to the controller but Airplay is not seen on some of the associated ATV's. This is random and we cannot seem to figure out what is going on as it sometime advertises and sometimes does not. The site has about 16 ATV's which are mostly wirelessly connected and according to the site tech this issue did not happen before on the WiSM blades.

 

Any other suggestions?

jguremka1 Wed, 10/29/2014 - 06:07
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We had some minor issues before but not drops with airplay. it started happening after upgrade IOS to 7.0 and to 7.1 

 

The airplay is visible (if apple tv is wired) for 10 - 15 min and after that disappear so we have to reboot that TV in order to be visible again and this is the problem I am dealing with. 

 

if I connect Apple TV to the wifi, we have another problem but airplay stays all the time on. I would prefer to use "wire" instead of wifi. Apple confirms issue with wifi on gen3 apple tv with wifi interference problem ,and they are on the replacement plan. But again - I am concern about wire connection. 

 

I will fallow up on your advice's today and let you know. I think I will do tcpdump and use wireshark - maybe that will tell me what is going on. 

Scott Fella Wed, 10/29/2014 - 06:28
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If the issue is the iOS code, then there really isn't much you can do until Apple fixes the issue.

Scott

jguremka1 Wed, 10/29/2014 - 08:01
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It could be .... If I connect all AppleTV to the wifi there is no drops with AirPlay. All TV's are visible in other vlans and I can connect to whatever is connected to WIFI. I can also connect from the laptops are wired or use WIFI. As soon as I change connection type on the Apple TV to the "wired" most of them disappear after 15 - 20 minutes and are not any more visible. 

 

I am taking the first group of APPTVs to the Apple store for replacement and will be testing for another couple days so let you know my findings. In meantime I will use tcpdump if able to find anything in the pockets. 

 

Thank You !

Scott Fella Wed, 10/29/2014 - 08:42
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Wireless is really the way to go, especially if you have a lot of Apple TV's, like a school that has one in every room.  The use of LSS is only available when the bonjour service is on the wireless and no wired.  How you can also tell if its an Apple TV, is to download AirServer or AirParriot and see if those disappears also when on the wired side. These software works the same as an Apple TV and require the same bonjour service.

Scott

Wil Cha Wed, 10/29/2014 - 15:41
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Since the upgrade of these ATV's to 7.0.1, we are having issues with seeing the Airplay broadcasted over both the wired and wireless

 

At this site we have both wireless and wired connected ATV's. In order to test I connected a macbook air to the site(wired) on the same vlan as the ATV's to try eliminate issues on either the wired or wireless. According to the controller all ATV's are connected but when looking at the Airplay list on the Macbook I cannot see all of the ATV advertised. When I try connecting the Macbook to the wireless, it is the same ... not all ATV's are advertised. 

 

It  must be some bug in the new ATV IOS which is screwing up both wired and wireless airplay settings.

 

 

Wil Cha Wed, 10/29/2014 - 18:55
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Update.

 

It appears there is an issue with IOS 7.0 and 7.0.1 whereby it doesn't matter if the ATV's are wired or wirelessly connected, the airplay does not seem to consistently advertise. Our site had ATV's which were on older versions (5.3, 6.1) and these ATV's did not have this issue. 

 

 

Scott Fella Wed, 10/29/2014 - 18:59
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Is there any Apple bug ID for this?

Wil Cha Wed, 10/29/2014 - 20:49
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I'm not sure to be honest. We are raising it with our Australian Apple Rep but if I find out I will post it.

 

jguremka1 Thu, 10/30/2014 - 10:45
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what I can confirm now is that replaced APP TV with older OS 6.0.x and 6.1 works fine for last 24 hours and air play is visible in all subnets (either wifi or Ethernet) so it must be something with crappy Apple IOS ..... I still have 42 for replacement. 

jguremka1 Fri, 01/23/2015 - 08:41
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As for update: all new AP have no problems with dis appearing from the network while they are connected wireless. They dis appear after a while when are connected by wire. 

 

The biggest issue is dropping the connection while using AirPlay. It constantly drops connection. 

 

Any advice highly appreciated. 

jguremka1 Fri, 01/30/2015 - 06:27
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I also noticed some APP TVs connected through wifi has a problem with DHCP IP renew - I don't know if this is related problem with disappearing or something separate. 

jguremka1 Thu, 10/30/2014 - 06:35
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According to the document, affected units will have a serial number ending in DRHN, and the third and fourth characters of the serial number must contain one of these pairs: H9, HC, HD, HF, HG, HH, HJ, HK, HL, HM, HN, HP, HQ, HR, HT, HV, HW, HX, J1, J2, J3, J4, J5, J6, J7, J8, J9. 

 

its "unofficial" - already replaced 2 out of 45 and testing - so far they stayed visible in the bonjur browser and see them so .... but really I would like to  troubleshoot and see the errors or any logs, WLC5508 is not a good place to see logs. And they are on the 6.X OS so that means something. I have the feelings like they are messed up the OS - 7.X ...... will be testing more and will share findings soon. thanks. 

aburrows Thu, 10/30/2014 - 10:52
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I am seeing a similar problem with an IOS 5760 controller.  For some reason the APTV are not being seen in the MDNS cache now.  Was working for a while, now its stopped.  I am building in a lab to try to see whats going on. Only started less than 2 weeks ago.  First it was a few APTVs, now all of them can not be found.  I am thinking that that they when they did the update to 7.01 it happened because nothing else changed on the controller or network.  I am going to be using an APTV on 7.01 and an older one on the older version of 5.3.  I have a TAC case logged, but nothing back so far.

jguremka1 Thu, 10/30/2014 - 06:37
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Wil - I agree with you - we have 60 APP TV and same situation here, please check your SN on the APP TV since there was "unofficial recall by APPLE.

WIFI is affected - they called that network interference problem. I am curious if wired network is affected as well. 

 

-A

Wil Cha Thu, 10/30/2014 - 15:23
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What I would suggest as a temporary solution is the set the sleep settings to 'never' 

We did this yesterday and all 16 ATV's onsite now broadcast over Airplay and has been for the last 24 hours.

 

See if it works for you and perhaps it may be a temporary solution until Apple releases a new version.

Scott Fella Tue, 10/28/2014 - 11:41
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v7.5 is no good and already deferred. I would use v7.4.121.0 or v7.6.130.0 and make sure you also upgrade the FUS to 1.9.0.0. I have clients in both code with really no issue. There are some drops but nothing that we can do.  I wouldn't run v8.0.x as of yet, because I have issues with Apple TV's dropping a lot.

Scott

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