CCM Traces error

Unanswered Question
Oct 12th, 2014
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Hi Everybody,

 

We have an application called Iagent, it works as Cisco CAD for Call Center. Sometimes agents went logged off from the application. and when I check the CCM Traces I found the following errors.

ext. 5152

MAC: SEP002155D60237

time of getting logged off: 12:02

I am not sure what these errors mean. attached the traces.

 

*
12:00:59.462 |RouteListControl::idle_CcSetupReq - RouteList(CVP_RL), numberSetup=0 numberMember=1 vmEnabled=0|3,200,17,1.830623^10.62.101.103^SEP002155D60237
12:00:59.462 |ViprUtils::isViprAllowed Get device row from ccmdb returned false for  PKID=[]|3,200,17,1.830623^10.62.101.103^SEP002155D60237
12:00:59.464 |//SIP/SIPCdpc(2,68,784632)/ci=42320628/ccbId=1555405/scbId=0/addTransparencyInfo: Transparency info is NULL.  Not attaching anything.

 

 


12:00:59.513 |ConnectionManager - wait_AuDisconnectRequest ERROR:NO ENTRY FOUND IN TABLE,CI(42320627,0),dcType=1,IFCreated(0,0),PID(0-0,0-0),IFHandling(0,0),MCNode(0,0)|2,100,50,1.74508647^10.62.100.194^SEP002155D60237
12:00:59.513 |MatrixControl:updatePartyMediaCoordinatorNodeId: party1 videoCapable=0, party 2 videocapable=0|2,100,50,1.74508647^10.62.100.194^SEP002155D60237
12:00:59.514 |RSVPSessionMgr::wait_PolicyAndRSVPUnassociateReq, cannot find RSVPSession, ci= 42320627 |

 

Regards.

Mohamed Helmy

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Manish Gogna Sun, 10/12/2014 - 20:36
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  • Cisco Employee,

Hi Mohamed,

Both of the above trace snippets are not related to agent logout issue. You need to check the traces for the exact time stamp when the issue is reported, detailed CTI manager traces would also be needed.

HTH

Manish

Manish Gogna Tue, 10/14/2014 - 02:23
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  • Cisco Employee,

Hi Mohamed,

I did not find the time stamp ( 12:02 ) in the CTI traces that you uploaded.

For such issues you should gather all of the following:

time stamp

mac addr

detailed ccm traces from all servers

detailed cti manager traces from all servers

 

HTH

Manish

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