Hi Everybody,

We have an application called Iagent, it works as Cisco CAD for Call Center. Sometimes agents went logged off from the application. and when I check the CCM Traces I found the following errors.

ext. 5152

MAC: SEP002155D60237

time of getting logged off: 12:02

I am not sure what these errors mean. attached the traces.

*
12:00:59.462 |RouteListControl::idle_CcSetupReq - RouteList(CVP_RL), numberSetup=0 numberMember=1 vmEnabled=0|3,200,17,1.830623^10.62.101.103^SEP002155D60237
12:00:59.462 |ViprUtils::isViprAllowed Get device row from ccmdb returned false for  PKID=[]|3,200,17,1.830623^10.62.101.103^SEP002155D60237
12:00:59.464 |//SIP/SIPCdpc(2,68,784632)/ci=42320628/ccbId=1555405/scbId=0/addTransparencyInfo: Transparency info is NULL.  Not attaching anything.

12:00:59.513 |ConnectionManager - wait_AuDisconnectRequest ERROR:NO ENTRY FOUND IN TABLE,CI(42320627,0),dcType=1,IFCreated(0,0),PID(0-0,0-0),IFHandling(0,0),MCNode(0,0)|2,100,50,1.74508647^10.62.100.194^SEP002155D60237
12:00:59.513 |MatrixControl:updatePartyMediaCoordinatorNodeId: party1 videoCapable=0, party 2 videocapable=0|2,100,50,1.74508647^10.62.100.194^SEP002155D60237
12:00:59.514 |RSVPSessionMgr::wait_PolicyAndRSVPUnassociateReq, cannot find RSVPSession, ci= 42320627 |

Regards.

Mohamed Helmy