debug 3rd party sip endpoint

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Oct 22nd, 2014
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I'm facing a problem with 3rd party ip phone (Grand stream) with the CUCM v6 & CUCM v8.6

the ip phone is registered successfully but every time I choose custom ringtone from ip phone it doesnt change inspite of it appeared in the ip phone as chosen.

I need to know how to debug registration of that specific ip phone.

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Overall Rating: 3 (1 ratings)
rafamar2 Wed, 10/22/2014 - 10:49
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Did you try to collect on RTMT SDL/SDI traces when you're appling the changes? Also collect TFTP traces from your servers.



Mahmoud Wed, 10/22/2014 - 23:47
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thank you rafamar2 for your reply

but I already tried RTMT but when view real time traces ,there is a lot of logs appeared I cant filter it to that specific ip phone 

rafamar2 Thu, 10/23/2014 - 05:02
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Hi Mahmoud,

You can do on this way:

- On RTMT go to: System Tools TraceTrace Log & Central then click 

-Collect the files for SDL/SDI and TFTP

- Download it to your laptop and use Notepad++ to search on the traces using specifc phones information such MAC Address, phone extension and so on.


Please let me know if it will help you



Mahmoud Sun, 10/26/2014 - 00:30
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I found good way I'd like to share

from cisco serviceability > trace > configuration

check " Device Name Based Trace Monitoring"

then select the specific device you want to trace it

then from RMTM you will find traces for that specific ip phone



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