debug 3rd party sip endpoint

mod0108537733 · ‎10-22-2014

Hi

I'm facing a problem with 3rd party ip phone (Grand stream) with the CUCM v6 & CUCM v8.6

the ip phone is registered successfully but every time I choose custom ringtone from ip phone it doesnt change inspite of it appeared in the ip phone as chosen.

I need to know how to debug registration of that specific ip phone.

rafamar2 · ‎10-22-2014

Hey,

Did you try to collect on RTMT SDL/SDI traces when you're appling the changes? Also collect TFTP traces from your servers.

Thanks

mod0108537733 · ‎10-22-2014

thank you rafamar2 for your reply

but I already tried RTMT but when view real time traces ,there is a lot of logs appeared I cant filter it to that specific ip phone

rafamar2 · ‎10-23-2014

Hi Mahmoud,

You can do on this way:

- On RTMT go to: System Tools TraceTrace Log & Central then click

-Collect the files for SDL/SDI and TFTP

- Download it to your laptop and use Notepad++ to search on the traces using specifc phones information such MAC Address, phone extension and so on.

Please let me know if it will help you

Rgds

mod0108537733 · ‎10-26-2014

Hi

I found good way I'd like to share

from cisco serviceability > trace > configuration

check " Device Name Based Trace Monitoring"

then select the specific device you want to trace it

then from RMTM you will find traces for that specific ip phone