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Problems sending to access.ironport.com

Unanswered Question
Oct 23rd, 2014
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Good Morning,

Since yesterday, we have notice emails queuing up that should be delivered to access.ironport.com.  The emails are release notification from Spam Quarantine and user Report Spam.  I have ran the diagnostic test from the CLI and it attempts to resolve to c602-nl.ironport.com (IP 184.94.240.120) but is unable to connect.  I have also tested from MXToolbox website and receive the same message.

Anyone else experiencing this issue?

 

Thanks,
Doug

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Robert Sherwin Thu, 10/23/2014 - 11:50
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  • Cisco Employee,

Looking into now --- seeing same thing from one customer connection --->


 

(Machine some_esa.com) (SERVICE)> telnet c602-nl.ironport.com 25

 

Trying 184.94.240.120...

telnet: connect to address 184.94.240.120: Connection refused

telnet: Unable to connect to remote host

Doug Maxfield Thu, 10/23/2014 - 12:01
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It appears that maybe it started working for a bit this morning.  My backlog went from 25 messages down to 5.  Now it's back up again.

 

Robert Sherwin Thu, 10/23/2014 - 12:31
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  • Cisco Employee,

Yes.  We have our team investigating, I have an Ops case opened to see what is occurring.  

-Robert

Robert Sherwin Fri, 10/24/2014 - 09:07
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  • Cisco Employee,

Thank you Doug.  This has been addressed, and submissions should be working through the domain as needed at this time.  If that is not the case, or if there are other customers that are still seeing issues with access.ironport.com, please let us know.

You can run tophosts active_rcpts on the CLI of the appliance(s) and verify.

Thank you,

Robert

Doug Maxfield Thu, 10/23/2014 - 12:31
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Robert,

It appears to be up now.  I just ran the diagnostic test from the CLI and the test completed.

 

Doug

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