×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

UCCX - v9.0.2 - All calls routed to single agent and immediately hung up on

Unanswered Question
Oct 23rd, 2014
User Badges:

Has anyone seen this and/or has any idea what might have happened?

 

One agent was repeatedly selected for incoming call by an application.  The calls were immediately terminated once routed. 
Normal Call Clearing, and it looks like agent disconnect. 

The agent swears they weren't terminating the calls (and the sheer volume of calls makes it seem like it would have been difficult to terminate all of them so systematically. 

The agent logged out.  Problem cleared.  Problem did not return after agent logged back in.

What is that about?

 

 

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.

Actions

This Discussion