Has anyone seen this and/or has any idea what might have happened?
One agent was repeatedly selected for incoming call by an application. The calls were immediately terminated once routed.
Normal Call Clearing, and it looks like agent disconnect.
The agent swears they weren't terminating the calls (and the sheer volume of calls makes it seem like it would have been difficult to terminate all of them so systematically.
The agent logged out. Problem cleared. Problem did not return after agent logged back in.
What is that about?