Volume control on 7942G

hunterh01 · ‎10-24-2014

Okay My company is having a problem with user turning down the ringer volume on the phone and missing phone calls. The VPs are asking if there is a way to prevent them from having control of the ringer volume. I have tried researching this alone but I am getting so much content on disabling speaker phone. I am using system version Cisco Unified CM Administration 9.1.2.10000-28. Thanks any help would be greatly appreciated.

Jaime Valencia · ‎10-24-2014

This is Video Over IP, please move this to the relevant area

HTH

java

if this helps, please rate

Rob Huffman · ‎10-31-2014

Hi there,

This should be quite possible :)

Ringer Volume Control

The Ringer Volume Control feature enables the system administrator to control the minimum ringer-volume setting and adjust the minimum volume level for the ringer. Individual users cannot make the changes to the minimum ringer-volume setting. As a result, no screens were added or updated on the phones.

A new parameter, Minimum Ring Volume, was added in the Unified CM Administration application in the Phone Configuration window. The administrator can select a minimum ring volume from 0 (displays as Silent) to 15 in a drop-down menu. To configure the parameter, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane.

When a user presses the minus (-) side of the Volume button to reduce the ringer volume in an on-hook state, the volume decreases only to the configured minimum volume-level setting. When the minimum volume level is reached, no status message appears.

After a system restart, the minimum ringer volume resets to the minimum ringer-volume setting that is received from the configuration file. If the system administrator configured a new minimum volume level since the last startup and the end user had previously set the minimum ringer volume lower, the ringer volume will be set to the minimum value from the configuration file, not to the user's setting.

This feature does not apply to handset, speaker, and headset volumes during calls.

The Ringer Volume Control feature is supported on these SCCP and SIP phones. For the Cisco Unified IP Phone 7931G, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later:

•Cisco Unified IP Phone 7975G

•Cisco Unified IP Phone 7971G-GE

•Cisco Unified IP Phone 7970G

•Cisco Unified IP Phone 7965G

•Cisco Unified IP Phone 7962G

•Cisco Unified IP Phone 7961G-GE

•Cisco Unified IP Phone 7961G

•Cisco Unified IP Phone 7945G

•Cisco Unified IP Phone 7942G

•Cisco Unified IP Phone 7941G-GE

•Cisco Unified IP Phone 7941G

•Cisco Unified IP Phone 7931G—For this phone, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later.

•Cisco Unified IP Phone 7911G

•Cisco Unified IP Phone 7906G

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/firmware/8_4_4/english/release/notes/79xx_844.html#wp201837

Cheers!

Rob