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CPC Assurance - Not able to Discover CUCM 8.6.2 Properly

Unanswered Question
Oct 27th, 2014
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  • Bronze, 100 points or more

Hi,

I'm evaluating CPC Assurance Advanced 10.5.1.53684. I have installed a CUCM 8.6.2 with two nodes and tried to discover the Cluster in CPCA and found that it was not able to discover the Publisher properly.  I tested all the credentials and they succeed. Please find the screenshot below and let me know if I'm missing something.

I tried add the Subscriber server directly with same Credential policy and it was able to discover the Subscriber properly(Screenshot below with IP 192.168.8.12).

I have followed all the guidelines from this URL: http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration...

  • Prime Collaboration supports Cisco Unified CM clusters. You must ensure that the cluster IDs are unique. To verify the cluster ID go to the Enterprise Parameteres Configuration page (System > Enterprise Parameters) on Cisco Unified CM publisher (for every cluster).
  • The same credentials must be created for all devices in the cluster whenever clustering is used.
  • The JTAPI user needs to have these roles Standard AXL API Access, CCM Admin Users, SERVICEABILITY Administration, CTI Enabled, and CTI Allow Call Monitoring.
  • The session monitoring feature is supported only from Cisco Unified CM 8.5 release onwards.

Publisher Info:

Host Name    : CUCM-862-PUB
Date         : Mon Oct 27, 2014 12:21:51
Time Zone    : India Standard Time (Asia/Kolkata)
Locale       : en_US.UTF-8
Product Ver  : 8.6.2.20000-2
OS Ver       : 5.0.0.0-2
License MAC  : 5faa2a0a1f6c

 

admin:show network cluster
192.168.8.11 cucm-862-pub  Publisher authenticated
192.168.8.12 cucm-962-sub1  Subscriber authenticated using TCP since Mon Oct 27 11:46:01 2014

 


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Overall Rating: 3 (1 ratings)
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Mohammed Khan Mon, 10/27/2014 - 00:17
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  • Cisco Employee,

Hi

Can you verify if service are activated on Publisher.

*Ensure the following services are activated and started: 
 **Cisco CTIManager 
 **Cisco AXL Web Service

Regards,

Mohammed Noor

Kasiraman S Mon, 10/27/2014 - 00:54
User Badges:
  • Bronze, 100 points or more

Hi Mohammed,

Both the services are running in both server. I tried restart services/servers without luck.

 

Thanks,

Kasi

Mohammed Khan Mon, 10/27/2014 - 04:51
User Badges:
  • Cisco Employee,

Hi Kasi,

Looks like SNMP is not running on CUCM Publisher. Enable SNMP then re-discover the cluster and see if that helps.

Regards,

Mohammed Noor

Kasiraman S Mon, 10/27/2014 - 05:14
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  • Bronze, 100 points or more

Hi Mohammed,

Its running SNMP and from the Manage Credentials section, I was able to test the credential profile against CUCM Pub(192.168.8.11) and both SNMP, HTTP and JTAPI connections passed.

Is there anyway I can check why it is not able to discover the Publisher properly.

I just tested with 9.X and it was successful.

 

Thanks,

Kasi

Mohammed Khan Mon, 10/27/2014 - 05:36
User Badges:
  • Cisco Employee,

Hi Kasi,

Try below and let me know how it goes.

1. Login to Prime Collaboration UI as globaladmin.
2. Navigate to the below URL - Copy and paste the below URL to the same browser window after replacing the correct Prime Collaboration server IP address and Call Manager IP address.
    https://<PCServerIPAddress>/emsam/service/inventory/delete?deviceIP=
    Ex:https://10.106.87.202/emsam/service/inventory/delete?deviceIP=10.106.91.91
3. You should see a success message.
4. Navigate back to Device Work Center page and discover the Call Manager again.


HTH

Regards,

Mohammed Noor

Kasiraman S Mon, 10/27/2014 - 06:17
User Badges:
  • Bronze, 100 points or more

Thanks much Mohammed. Will give it a try and will update you!

 

Regards,

Kasi

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