SPA122 Unable to log into Phone Adapter Configuration Utility

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Oct 28th, 2014
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I am unable to log into the Phone Adapter Configuration Utility for my SPA122.  It has never been used before and the default username/password of "admin, admin" is giving me a prompt saying that the username or password are incorrect.  I have reset the ATA as well, and it is still giving me this error.  Any help???

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Dan Miley Tue, 10/28/2014 - 14:01
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hi Patty,

 

what you want to do is hold the reset button for about 30 sec, you should see the lights change ( all come on briefly ).

If the devices is part of a managed service, and has been locked down, the only way to factory reset is with the admin password.

Did you purchase it new?  if so, you might try taking it back to your place of purchase.

You can also try using the ivr to reset.

hit ****   - you should hear the ivr intro

type 73738   (spell reset)

hit 1 to approve

 

if that asks for the admin password, then you need the password.

 

Hope that helps,

-Dan

 

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