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UCCX Remote Monitoring failure

Unanswered Question
Oct 28th, 2014
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Hello,

I've a UCCX HAoWAN in version: 10.5.1.10000-24

I've configured Supervisor in RmCM -> Remote Monitor and checked a couple agents. The supervisor can dial the RMON.aef app/script, login and choose the agent extension to monitor.

When the agent receives or makes a call imediately the supervisor listens: "System is experiencing Server connectivity problem"

The VoIP montiroting service is IN SERVICE on both nodes. The supervisor and agent are on the same location as the Publisher/Master node.

On Desktop Administration, I've enable monitoring and assigned the Pub/Master as a Monitoring server.

This a new deployment which I'm not able to achieve.

 

On the logs we have this error:

25566: Oct 28 12:38:23.376 WET %MIVR-SS_VOIPMON_SRV-7-UNK:startSimultaneousMonitoring: startMonitoring agent 4341
25567: Oct 28 12:38:23.378 WET %MIVR-SS_VOIPMON_SRV-7-UNK:getVoipServerCorbaObject begin
25568: Oct 28 12:38:23.378 WET %MIVR-SS_VOIPMON_SRV-7-UNK:Size of the goodVOIPServerMap:2And the list of good servers:{172.17.109.33=com.spanlink.VOIPMonitor.subsystem.SplkSubsystem$S[email protected], [email protected][email protected]}
25569: Oct 28 12:38:23.378 WET %MIVR-SS_VOIPMON_SRV-7-UNK:server info::[email protected]2a::s.isReady::true
25570: Oct 28 12:38:23.575 WET %MIVR-SS_VOIPMON_SRV-7-UNK:Extension <4341> MAC address <SEP580A2098D772>
25571: Oct 28 12:38:23.576 WET %MIVR-SS_VOIPMON_SRV-7-UNK:SplkSubsystem::getDeviceMonitorInforbyMacAddr: mac addr=SEP580A2098D772
25572: Oct 28 12:38:23.580 WET %MIVR-SS_VOIPMON_SRV-7-UNK:>>> class --->javax.naming.directory.SearchResult
25573: Oct 28 12:38:23.580 WET %MIVR-SS_VOIPMON_SRV-7-UNK:SplkSubsystem::getDeviceMonitorInforbyMacAddr: >>>devMacAddr=SEP580A2098D772 content:devMacAddr=SEP580A2098D772: null:null:{iphostname=ipHostName: 172.17.109.33, voipmontype=voipMonType: 1}
25574: Oct 28 12:38:23.580 WET %MIVR-SS_VOIPMON_SRV-7-UNK:SplkSubsystem::getDeviceMonitorInforbyMacAddr: voipMonType -->1
25575: Oct 28 12:38:23.580 WET %MIVR-SS_VOIPMON_SRV-7-UNK:SplkSubsystem::getDeviceMonitorInforbyMacAddr: NO iorString
25576: Oct 28 12:38:23.580 WET %MIVR-SS_VOIPMON_SRV-7-UNK:SplkSubsystem::getDeviceMonitorInforbyMacAddr: ipHost -->172.17.109.33
25577: Oct 28 12:38:23.580 WET %MIVR-SS_VOIPMON_SRV-7-UNK:desktop monitor without IOR string in the LDAP try to obtain the default VOIP for the best effort
25578: Oct 28 12:38:23.584 WET %MIVR-LIB_LDAP-3-doLDAPSearch()::Undefined mnemonic 'doLDAPSearch():': Param_0=javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'sectName=Configurations,appName=Setup,ou=VoIP Monitor Devices,lcc=Call Center 1,ou=Company,o=Spanlink Communications'
25579: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION:javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'sectName=Configurations,appName=Setup,ou=VoIP Monitor Devices,lcc=Call Center 1,ou=Company,o=Spanlink Communications'
25580: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3112)
25581: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3033)
25582: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2840)
25583: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.sun.jndi.ldap.LdapCtx.searchAux(LdapCtx.java:1849)
25584: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.sun.jndi.ldap.LdapCtx.c_search(LdapCtx.java:1772)
25585: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(ComponentDirContext.java:386)
25586: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:356)
25587: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:339)
25588: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at javax.naming.directory.InitialDirContext.search(InitialDirContext.java:267)
25589: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.cisco.repository.ldap.jndi.InitialLdapContext.search(InitialLdapContext.java:1159)
25590: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.cisco.wfframework.repository.LDAPFailProofOperations.doLDAPSearch(LDAPFailProofOperations.java:308)
25591: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.cisco.wfframework.repository.LDAPFailProofOperations.doLDAPSearch(LDAPFailProofOperations.java:284)
25592: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.SplkSubsystem.doLDAPSearch(SplkSubsystem.java:942)
25593: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.SplkSubsystem.findDefaultVoipServer(SplkSubsystem.java:1256)
25594: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.SplkSubsystem.getVoipServerCorbaObject(SplkSubsystem.java:1059)
25595: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.SplkSubsystem.startSimultaneousMonitoring(SplkSubsystem.java:1318)
25596: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.VoipStartMonitorReqThread.run(VoipStartMonitorReqThread.java:72)
25597: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
25598: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
25599: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
25600: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570)
25601: Oct 28 12:38:23.586 WET %MIVR-LIB_LDAP-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
25602: Oct 28 12:38:23.586 WET %MIVR-SS_VOIPMON_SRV-3-ERROR_LOAD_LDAP:Fail to read LDAP INFO: Module Name=SplkSubsytem.doLDAPSearch,A specific description for a trace=doLDAPSearch failed : ,Exception=javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'sectName=Configurations,appName=Setup,ou=VoIP Monitor Devices,lcc=Call Center 1,ou=Company,o=Spanlink Communications'
25603: Oct 28 12:38:23.586 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION:javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'sectName=Configurations,appName=Setup,ou=VoIP Monitor Devices,lcc=Call Center 1,ou=Company,o=Spanlink Communications'
25604: Oct 28 12:38:23.586 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3112)
25605: Oct 28 12:38:23.586 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3033)
25606: Oct 28 12:38:23.586 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2840)
25607: Oct 28 12:38:23.586 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.sun.jndi.ldap.LdapCtx.searchAux(LdapCtx.java:1849)
25608: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.sun.jndi.ldap.LdapCtx.c_search(LdapCtx.java:1772)
25609: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(ComponentDirContext.java:386)
25610: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:356)
25611: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:339)
25612: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at javax.naming.directory.InitialDirContext.search(InitialDirContext.java:267)
25613: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.repository.ldap.jndi.InitialLdapContext.search(InitialLdapContext.java:1159)
25614: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.wfframework.repository.LDAPFailProofOperations.doLDAPSearch(LDAPFailProofOperations.java:308)
25615: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.wfframework.repository.LDAPFailProofOperations.doLDAPSearch(LDAPFailProofOperations.java:284)
25616: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.SplkSubsystem.doLDAPSearch(SplkSubsystem.java:942)
25617: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.SplkSubsystem.findDefaultVoipServer(SplkSubsystem.java:1256)
25618: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.SplkSubsystem.getVoipServerCorbaObject(SplkSubsystem.java:1059)
25619: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.SplkSubsystem.startSimultaneousMonitoring(SplkSubsystem.java:1318)
25620: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.VoipStartMonitorReqThread.run(VoipStartMonitorReqThread.java:72)
25621: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
25622: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
25623: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
25624: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570)
25625: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
25626: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-VOIP_OPERATION_ERROR:VOIP subsystem operation error: Module Name=SplkSubsytem.findDefaultVoipServer,A specific description for a trace=failed to fined hostname for the default VOIP server,Exception=java.lang.NullPointerException
25627: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION:java.lang.NullPointerException
25628: Oct 28 12:38:23.587 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.SplkSubsystem.findDefaultVoipServer(SplkSubsystem.java:1260)
25629: Oct 28 12:38:23.588 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.SplkSubsystem.getVoipServerCorbaObject(SplkSubsystem.java:1059)
25630: Oct 28 12:38:23.588 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.spanlink.VOIPMonitor.subsystem.SplkSubsystem.startSimultaneousMonitoring(SplkSubsystem.java:1318)
25631: Oct 28 12:38:23.588 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.VoipStartMonitorReqThread.run(VoipStartMonitorReqThread.java:72)
25632: Oct 28 12:38:23.588 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
25633: Oct 28 12:38:23.588 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
25634: Oct 28 12:38:23.588 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
25635: Oct 28 12:38:23.588 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570)
25636: Oct 28 12:38:23.588 WET %MIVR-SS_VOIPMON_SRV-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
25637: Oct 28 12:38:23.588 WET %MIVR-SS_VOIPMON_SRV-7-UNK:desktop monitor without IOR string in the LDAP try to obtain the default VOIP for the best effort failed without identifying the default VOIP server
25638: Oct 28 12:38:23.588 WET %MIVR-SS_VOIPMON_SRV-3-CORBA_INVOKE_ERROR:Fail to invoke corba call: Module Name=splkSubsystem.startSimultaneousMonitoring,A specific description for a trace=Cann't get server object, quit,Exception=
25639: Oct 28 12:38:23.588 WET %MIVR-SS_RM-7-UNK:voipStartMonitorReqThread.getRequestSuccessful returns true with extn: 4341, consumerId 16980806, host IP:172.17.109.33, to agent port:26936, from agent port26938
25640: Oct 28 12:38:23.608 WET %MIVR-SS_RM-3-UNABLE_TO_START_MONITORING:VoIP Monitor server is unable to start monitoring: Module Name=RM component,A description for the nature of the error=startSimultaneousMonitor returned 0
 
Thanks in advance,
Rui
 
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