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SPA303 3-Line IP Phone

Unanswered Question
Nov 6th, 2014
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Recorded greeting allows caller to dial (ex: 1-Support, 2-Sales, 3-Company Directory or 4-Operator)  When selecting #4, for Operator/Stay on the line, an automated error message stating "Not Received, Invalid Response" occurs.  Customers are becoming irritated, so I'd like to ask if there is a procedure to correct the failure?

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mdobiac Thu, 11/06/2014 - 18:03
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Hello SandyWoodwar1,

The question I have is what is managing the call routing (UC500?) when you select option 4 in your Auto Attendant (AA)?

As the SPA303 does not control call routing or the recording I would check the device that is managing your call control/routing.

Or if you are going through a hosted solution I would contact your Telephony service provider.

Possible locations to look:  AA option 4 to see if the correct extension for the operator is being used or a group.  Issue with your AA script (if using a custom script).  No member in the Operator group (Blast or Hunt group).  

Hope this helps,

 

Michael D.

 

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