×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

CUCM 10.5 - Can't Conference/Transfer Calls with Headset

Unanswered Question
Nov 10th, 2014
User Badges:

Whenever the user is using their headset and the headset button is lit green, when pressing the CONF or TRANSFER softkeys, the phone just places the call on hold and does not provide a dial-tone.


If pushing CONF or TRANSFER while on handset or speaker, it works normally. 

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
Loading.
Jaime Valencia Mon, 11/10/2014 - 11:58
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

You should mention what phone model (and FW) you're using, and what headset, if you expect any assistance.

Anas Abueideh Mon, 11/10/2014 - 12:21
User Badges:
  • Blue, 1500 points or more
  • Community Spotlight Award,

    Best Doc/Video: December 2014

Hi,

what kind of phones you have ?

I have a similar issue with 7941/7942/7970/7945. it was a bug with phone firmware.

you need only to upgrade to firmware 9.4(2).

HTH

Anas

Don't forget to rate the helpful posts

Kirill Klimakhin Mon, 11/10/2014 - 12:31
User Badges:

Sorry about that. 


I am using 79XX with the 9-3-2 firmware.

Upgraded to new firmware and issue is now resolved. 

Actions

This Discussion