×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

Call Detail Records

Answered Question
Nov 11th, 2014
User Badges:
hello, I want to know how I can 
recovers :

The number of calls of day ?

Who called ?

Call duration ?

etc ...

to calculate and charge the 
customer in a hotel

Your help will be very valuable tome
thank you
Correct Answer by aateek singh about 2 years 9 months ago

Hi Mehdimansour,

please see the following doc , it shows all the examples.This may help

examples of abandoned calls its duration,caller id,calling party number.

"Example of an agent greeting call"- caller id,its duration etc

"Call monitoring examples" - its duration etc

"Pickup CDR example" -its duration ,caller id etc

"Call recording CDR examples" 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/9_1_1/cd...

 

Regards
Aateek Singh
Network Engineer
Spooster IT Services

 

Correct Answer by aateek singh about 2 years 9 months ago

 

Hi,

 

To recover your call records you have to go to CUCM(cisco unified communication manager).
CUCM gives provides a tool i.e CDR Analysis and Reporting (CAR).Only CAR administrators generate the Traffic Summary report.
provides information about the call for a period that you specify.

 

This section describes how to generate, view, or mail summary information about system traffic.

Procedure

Step 1 Choose System Reports > Traffic> Summary.

The Traffic Summary window displays.

Step 2 In the Generate Report field, choose a time as described in Table 11-1.

 

 

 

Table 11-1 Generate Report Fields 

 
Parameter
 
Description
 

Hour of Day

 

Displays the average number of calls in the system for the period that you specify in Step 4, the call types that you specify in Step 5, and the QoS values that you specify in Step 6 for hour of day.

 

If the period that you specify in Step 4 is within one day, the system compares the traffic volume for every hour interval and identifies the hour with the highest traffic volume as the BHCC number for that day.

 

Day of Week

 

Displays the average number of calls in the system for the period that you specify in Step 4, the call types that you specify in Step 5, and the QoS values that you specify in Step 6 for day of the week.

 

Day of Month

 

Displays the average number of calls in the system for the period that you specify in Step 4, the call types that you specify in Step 5, and the QoS values that you specify in Step 6 for day of month.

 

 

 

Step 3 In the Available Reports field, choose an automatically generated report (if available) and go to Step 8 or use the default setting, Generate New Report and go to Step 4.

 

Step 4 Choose the date range for the period for which you want to generate the report.

Step 5 In the Select Call Types area, check the check boxes for the types of calls that you want to include in the report. To obtain the overall BHCC number for a particular hour or 24-hour period, choose all call types. 
 

Note The calls that the chart/table shows comprise an average number of calls per day. If the data that is generated is less and you have chosen a wide date range, the report shows negligible values that are treated as 0, and the graph does not display. For example, if a Day of Week report gets generated for eight days that comprise two Mondays, the data that is shown for Monday represents the average number of calls for both the Mondays (the sum of all the calls in each Monday divided by 2). Similarly, in an Hour of Day report, the data that displays against 05-06 will designate the average number of calls per day between the time 05 and 06 of the date range that was chosen for the report.

 

Step 6 In the Select QoS area, check the check boxes for the voice-quality categories that you want to include in the report. The parameters that are set provide the basis for all voice-quality categories.

 

Step 7 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choosePDF (portable document format) in the Report Format area.

Step 8 Click the View Report button.The report displays.

Step 9 If you want to mail the report, click the Send Report button.

 

Regards
Aateek Singh
Network Engineer
Spooster IT Services

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
Loading.
Correct Answer
aateek singh Tue, 11/11/2014 - 09:01
User Badges:
  • Bronze, 100 points or more

 

Hi,

 

To recover your call records you have to go to CUCM(cisco unified communication manager).
CUCM gives provides a tool i.e CDR Analysis and Reporting (CAR).Only CAR administrators generate the Traffic Summary report.
provides information about the call for a period that you specify.

 

This section describes how to generate, view, or mail summary information about system traffic.

Procedure

Step 1 Choose System Reports > Traffic> Summary.

The Traffic Summary window displays.

Step 2 In the Generate Report field, choose a time as described in Table 11-1.

 

 

 

Table 11-1 Generate Report Fields 

 
Parameter
 
Description
 

Hour of Day

 

Displays the average number of calls in the system for the period that you specify in Step 4, the call types that you specify in Step 5, and the QoS values that you specify in Step 6 for hour of day.

 

If the period that you specify in Step 4 is within one day, the system compares the traffic volume for every hour interval and identifies the hour with the highest traffic volume as the BHCC number for that day.

 

Day of Week

 

Displays the average number of calls in the system for the period that you specify in Step 4, the call types that you specify in Step 5, and the QoS values that you specify in Step 6 for day of the week.

 

Day of Month

 

Displays the average number of calls in the system for the period that you specify in Step 4, the call types that you specify in Step 5, and the QoS values that you specify in Step 6 for day of month.

 

 

 

Step 3 In the Available Reports field, choose an automatically generated report (if available) and go to Step 8 or use the default setting, Generate New Report and go to Step 4.

 

Step 4 Choose the date range for the period for which you want to generate the report.

Step 5 In the Select Call Types area, check the check boxes for the types of calls that you want to include in the report. To obtain the overall BHCC number for a particular hour or 24-hour period, choose all call types. 
 

Note The calls that the chart/table shows comprise an average number of calls per day. If the data that is generated is less and you have chosen a wide date range, the report shows negligible values that are treated as 0, and the graph does not display. For example, if a Day of Week report gets generated for eight days that comprise two Mondays, the data that is shown for Monday represents the average number of calls for both the Mondays (the sum of all the calls in each Monday divided by 2). Similarly, in an Hour of Day report, the data that displays against 05-06 will designate the average number of calls per day between the time 05 and 06 of the date range that was chosen for the report.

 

Step 6 In the Select QoS area, check the check boxes for the voice-quality categories that you want to include in the report. The parameters that are set provide the basis for all voice-quality categories.

 

Step 7 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choosePDF (portable document format) in the Report Format area.

Step 8 Click the View Report button.The report displays.

Step 9 If you want to mail the report, click the Send Report button.

 

Regards
Aateek Singh
Network Engineer
Spooster IT Services

Attachment: 
mehdimansour Tue, 11/11/2014 - 23:53
User Badges:
thank you Aateek SINGH !
Can I have an exemple file 
generated by a communication ?
I need it to forward on my project

regards

Mehdi MANSOUR

embedded programmer

Correct Answer
aateek singh Wed, 11/12/2014 - 00:22
User Badges:
  • Bronze, 100 points or more

Hi Mehdimansour,

please see the following doc , it shows all the examples.This may help

examples of abandoned calls its duration,caller id,calling party number.

"Example of an agent greeting call"- caller id,its duration etc

"Call monitoring examples" - its duration etc

"Pickup CDR example" -its duration ,caller id etc

"Call recording CDR examples" 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/9_1_1/cd...

 

Regards
Aateek Singh
Network Engineer
Spooster IT Services

 

Actions

This Discussion