hello, I want to know how I can recovers : The number of calls of day ? Who called ? Call duration ? etc ... to calculate and charge the customer in a hotel Your help will be very valuable tome thank you
please see the following doc , it shows all the examples.This may help
examples of abandoned calls its duration,caller id,calling party number.
"Example of an agent greeting call"- caller id,its duration etc
"Call monitoring examples" - its duration etc
"Pickup CDR example" -its duration ,caller id etc
"Call recording CDR examples"
Spooster IT Services
To recover your call records you have to go to CUCM(cisco unified communication manager).
CUCM gives provides a tool i.e CDR Analysis and Reporting (CAR).Only CAR administrators generate the Traffic Summary report.
provides information about the call for a period that you specify.
This section describes how to generate, view, or mail summary information about system traffic.
Step 1 Choose System Reports > Traffic> Summary.
The Traffic Summary window displays.
Step 2 In the Generate Report field, choose a time as described in Table 11-1.
Hour of Day
If the period that you specify in Step 4 is within one day, the system compares the traffic volume for every hour interval and identifies the hour with the highest traffic volume as the BHCC number for that day.
Day of Week
Displays the average number of calls in the system for the period that you specify in Step 4, the call types that you specify in Step 5, and the QoS values that you specify in Step 6 for day of the week.
Day of Month
Displays the average number of calls in the system for the period that you specify in Step 4, the call types that you specify in Step 5, and the QoS values that you specify in Step 6 for day of month.
Step 4 Choose the date range for the period for which you want to generate the report.
Step 5 In the Select Call Types area, check the check boxes for the types of calls that you want to include in the report. To obtain the overall BHCC number for a particular hour or 24-hour period, choose all call types.
Note The calls that the chart/table shows comprise an average number of calls per day. If the data that is generated is less and you have chosen a wide date range, the report shows negligible values that are treated as 0, and the graph does not display. For example, if a Day of Week report gets generated for eight days that comprise two Mondays, the data that is shown for Monday represents the average number of calls for both the Mondays (the sum of all the calls in each Monday divided by 2). Similarly, in an Hour of Day report, the data that displays against 05-06 will designate the average number of calls per day between the time 05 and 06 of the date range that was chosen for the report.
Step 6 In the Select QoS area, check the check boxes for the voice-quality categories that you want to include in the report. The parameters that are set provide the basis for all voice-quality categories.
Step 7 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choosePDF (portable document format) in the Report Format area.
Step 8 Click the View Report button.The report displays.
Step 9 If you want to mail the report, click the Send Report button.
Spooster IT Services