Finesse error

Aaron Banks · ‎11-11-2014

For some agents in UCCX 10.5, when they log into Finesse, on the home page, they see this error (it's under the Voice CSQ report I believe):

"Error processing report. Refresh page or contact administrator"

It doesn't happen for every agent. We are using resource groups, not skills. I have checked to make sure the agent is in the correct CSQ, Resource Group and Team.

Has anyone encountered this error before?

d.gavin · ‎11-11-2014

Aaron,

Did you ever get this corrected?

I'm having the same issue.

Thanks,

Dan

Aaron Banks · ‎11-11-2014

Dan - no I have not. I posted this morning hoping someone would have an answer. It's good to know I'm not the only one with the error!

Reena Mundary · ‎11-11-2014

Hi,

Please attached the CUCI start up.log and finesse catalina logs.

Also Can you verify below:

Log into CUIC
Select Values Lists
Select UCCX_AgentID and click Collections
Do you see any entries under collection Name /Collection Type?
You can also select UCCX_CSQ Names and check as well

Aaron Banks · ‎11-12-2014

Reena - yes there are entries under collection name/collection type. I'll have to dig around for the log files above.

Aaron Banks · ‎11-16-2014

The solution to this problem - the team did not have the correct CSQ assigned! :(

2013Eve · ‎11-04-2016

Thank you for posting the solution. This fixed my issue :)

Liran Farazis · ‎06-14-2018

Thank you !

Dhyeem · ‎10-24-2016

I was having the same issue with only 1 agent, the rest of the agent in the same team was working fine, after investigation the issue was i have created a value list and forget to add this agent to this value .. now its working fine :)

Thanks for you notes :)