11-25-2014 03:49 AM - edited 03-14-2019 02:08 PM
Hello,
I have an extension that cannot login to contact centre. I have checked everything and the config looks fine. I dont get any error on the phone except for contacting your administrator. I was just wondering if there is anywhere on CUCM that I could see the agent log file to see what's the error.
Thanks
11-25-2014 04:49 AM
Hi,
please move this post to the contact center section of the forum.
Anyway, what is the contact center type (express/enterprise) and the version, please.
G.
11-25-2014 05:24 AM
it's cucm 8.0.1.
11-25-2014 05:30 AM
No. The contact center is either UCCX or UCCE. CUCM is only the phone switch.
G.
11-25-2014 05:34 AM
sorry, its uccx 8.0.2
11-25-2014 05:37 AM
11-25-2014 05:50 AM
I know that user is using 'one button login'. i cant see anything wrong. user used to have a 7940 phone and all I did was to replace it with a 7960. I just added the second mac address as the associated device to his extension number. the user can login to contact centre with the old phone but not with the new one.
I'm new to the call manager, so im not sure where I could set a trace/log to see what error I get.
11-25-2014 05:57 AM
Did you assign that One Button Login service to the new device?
G.
11-25-2014 06:11 AM
yes, I did.
11-25-2014 06:21 AM
Also check whether the new phone is associated with the RM application user.
G.
11-25-2014 06:26 AM
I have added it under uccx -> subsystems -> rmcm -> recources
is there anywhere else that i need to check?
11-25-2014 06:42 AM
No, I meant in CUCM. Find the RMCM user and check whether it controls the new phone.
G.
11-25-2014 06:56 AM
how can I check this?
11-25-2014 07:00 AM
Oh, boy.
Do you know the username of the so called RmCm user?
G.
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