Solved: ISE DashBoard Access issue

Mohsin Yasin · ‎12-03-2014

Hi,

I am running distributed deployment with mutiple PSNs,MONs & Admin Nodes are deployed.I was verifying crtical vlan access and radius server dead critera and a test case scenrios to reboot/power off the devices for sometime and trun them on back and verify the service. But after devices came up i lost dashboard access There is no more GUI access though I am still able to access all the devices through CLI.

Could you please help me to identify the issue.

follwoing output for the referance.

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isea001/admin# show application status ise

ISE Database listener is running, PID: 4947
ISE Database is running, number of processes: 29
ISE Application Server process is not running.
ISE Profiler DB is running, PID: 6173
ISE M&T Session Database is not running.
ISE M&T Log Collector is not running.
ISE M&T Log Processor is not running.

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isem001/admin# show application status ise

ISE Database listener is running, PID: 4952
ISE Database is running, number of processes: 23
ISE Application Server process is not running.
ISE Profiler DB is running, PID: 6131
ISE M&T Session Database is running, PID: 4646
ISE M&T Log Collector is running, PID: 6625
ISE M&T Log Processor is not running.

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isep001/admin# show application status ise

ISE Database listener is running, PID: 4955
ISE Database is running, number of processes: 23
ISE Application Server process is not running.
ISE Profiler DB is running, PID: 6215
ISE M&T Session Database is not running.
ISE M&T Log Collector is not running.
ISE M&T Log Processor is not running.

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isep002/admin# show application status ise

ISE Database listener is running, PID: 4953
ISE Database is running, number of processes: 23
ISE Application Server process is not running.
ISE Profiler DB is running, PID: 6171
ISE M&T Session Database is not running.
ISE M&T Log Collector is not running.
ISE M&T Log Processor is not running.

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nspasov · ‎12-08-2014

Thank you for taking the time to come back and sharing the solution to the problem! (+5 from me). If you happen to have the bug ID please share that as well!

Also, if your issue is resolved, you should mark the thread as "answered" :)

View solution in original post

fogemarttt · ‎12-04-2014

You have a lot of services which are not running and that is not good.

You can try to restart these services manually on each node and see the error and push it here on the site. For the moment I suggest you to shut all the monitoring node and psn and to just restart one of each after restarting admin node.

Let us know,

Regards,

Mohsin Yasin · ‎12-07-2014

Thanks fogemarttt .

I was able to resolve the issue it was timzone synchronization issue due to a known Bug which is diagnosed by cisco TAC I changed the timezone reset the config to default and restored them back from repository and it started working.

nspasov · ‎12-08-2014

Thank you for taking the time to come back and sharing the solution to the problem! (+5 from me). If you happen to have the bug ID please share that as well!

Also, if your issue is resolved, you should mark the thread as "answered" :)

nspasov · ‎12-04-2014

As long as this service "ISE Application Server process is not running." is not running, your GUI won't work. As it was already suggested, you can try restarting the ISE application or reload the node itself.

Thank you for rating helpful posts!

Mohsin Yasin · ‎12-07-2014

yes correct Neno

Mohsin Yasin · ‎03-23-2015

I was able to resolve the issue it was timzone synchronization issue due to a known Bug which is diagnosed by cisco TAC I changed the timezone reset the config to default and restored them back from repository and it started working.

nspasov · ‎03-23-2015

Hi Moshin, do you happen to have the BUG ID?

Mohsin Yasin · ‎03-26-2015

Hi Neno, the BuG ID # CSCuo68012

nspasov · ‎03-26-2015

Thanks Moshin! (+5 from me!)

ajc · ‎03-26-2015

What version are you running on the ISE's?

Could you please post the path to the timezone and what value was suggested by Cisco?