DX650 w/10.2.23firmware problems - phone stops responding

Erick Bergquist · ‎12-09-2014

I am seeing this problem on a DX-650 with latest 10.2.23 firmware occassionally.

I'm usually on a phone call when this happens so it freezes and hangs up the call, not doing anything but a phone call and no extra apps, etc installed on phone.

First is box with "Phone isn't responding , Do you want to close it? and buttons WAIT, Report Problem, and OK"

Then next window is "Unfortunately, Phone has stopped" and even when I choose Report Problem on first message window above.

Thanks, Erick

g.james · ‎12-25-2014

Dear Erick,

Cisco has brought out a newer firmware which solves a lot of bugs..The new firware if sipdx650.10-2-3-26.

Download the firmware from here with your cisco account:

https://software.cisco.com/download/release.html?mdfid=284721679&softwareid=282074288&release=10.2(3)&relind=AVAILABLE&rellifecycle=&reltype=latest

dlcharville · ‎04-01-2015

I'm having this exact same problem but I'm already running sipdx650.10-2-3-26 I'm assuming this is a bug which I hope Cisco already knows about and has fixed.

Does anybody know when the next version of DX650 code it set to be released? Or does anybody know of a bug ID for the OP?

Thanks,
Dan

Josue Rodriguez · ‎05-14-2015

It might be:

https://tools.cisco.com/bugsearch/bug/CSCut70918/?reffering_site=dumpcr

csrlima · ‎09-21-2018

Hi ,

i have this same problema with Dx650 firmware sipdx650.10-2-5-215 and sipdx650.10-2-5-212.

When i receive a call and press transfer softkey or hardkey , phone show me "unfortunately, phone has stopped" and then call becomes on Hold.

My CUCM is 11.0.1.22900-14

Some phone transfer , some dont

Can someone help me?