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QoS fields in the CMR records are always "null" in CUCM 10

Hello,

My name is Huyen

I configured CDR Enabled Flag "True", Call Diagnotics Enabled "Enabled Only when CDR Enabled Flag is True", unchecked "Load CDR only" in CAR

but I can not see QoS field in call detail such as: jitter, latency, packet loss.

I use 7821 IP Phone and device protocol is SIP, CUCM version 10.5

Can you help me to troubleshoot it???

Thanks you!

1 Reply 1

Hello Huyen

Kindly find the below bug as CMR for SIP devices is not supported as if now and the bug is still open 

 

https://tools.cisco.com/bugsearch/bug/CSCub07733/?reffering_site=dumpcr

 

Hope this is helpful.

 

 

Regards

Abhay Singh Reyal

 

 

 

Regards
Abhay Singh Reyal
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