Solved: UCCX Out Dialing Calls after hours

Mark Verwey · ‎01-13-2015

After hrs my group wants to change and send calls to a 3rd party toll free number. Whats the easy way for me to do this in UCCX? I have things setup already to check TOD and if its after hrs now it was going to a VM box, would it be just that easy to just send the call to a Handler and let it dial the number or have UCCX dial the number.

Jonathan Schulenberg · ‎01-13-2015

Just change the Call Redirect or Call Consult Transfer step that is sending the contact to voicemail to instead have a Destination of the external phone number instead. Ensure that it is properly formatted for CUCM (e.g. 9<number>) and that the Call Control Group has a CSS which can make an OffNet call.

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Jonathan Schulenberg · ‎01-13-2015

Just change the Call Redirect or Call Consult Transfer step that is sending the contact to voicemail to instead have a Destination of the external phone number instead. Ensure that it is properly formatted for CUCM (e.g. 9<number>) and that the Call Control Group has a CSS which can make an OffNet call.

Mark Verwey · ‎01-13-2015

Thats exactly what I did just a little while ago, before I read your reply. It works like a champ. Thanks for your assistance anyway.