WAP4410N-G5 v2 Connection Problems

TLahrmann · ‎01-21-2015

Hi,

we have 16 access points WAP4410n-G5 v2 (firmware: 2.0.7.4). After a certain time all devices lose the connection and the logs looks like this:

Jan 21 11:38:10 kernel: ath_bstuck_tasklet: stuck beacon; resetting (bmiss count 28)
Jan 21 11:38:13 kernel: ath_bstuck_tasklet: stuck beacon; resetting (bmiss count 28)
Jan 21 11:38:15 kernel: ath_bstuck_tasklet: stuck beacon; resetting (bmiss count 28)
Jan 21 11:38:17 kernel: ath_bstuck_tasklet: stuck beacon; resetting (bmiss count 28)
Jan 21 11:38:20 kernel: ath_bstuck_tasklet: stuck beacon; resetting (bmiss count 28)
Jan 21 11:38:22 kernel: ath_bstuck_tasklet: stuck beacon; resetting (bmiss count 28)

If the error occurs the ssid will no longer be displayed, it only helps to restart all devices. We have tested all possible settings and after the firmware update to 2.0.7.4 we performed a reset on all devices, no help at all.

I attached the configuration file.

Best regards from Germany

T. Lahrmann

Michal Bruncko · ‎01-21-2015

Hello Lahrmann

you can have a look on older discussions related to your problem with WAP4410N.

1. WAP4410N wireless traffic locks up even when running latest firmware update

2. WAP4410N WAP - Dropping connectivity

or external blog Cisco 4410N: strange solution for ‘Found beacon stuck’ or ‘stuck beacon; resetting’

Mainly in all of them there is recommendation to not use "auto" for channel selection, but instead to choose channel number manually. It would be fine to use Wifi analyzer tool which shows you list of existing wifi networks in your area which channel number and you have to choose number which is occuring minimally in that list.

that could help.

Eric Moyers · ‎01-22-2015

This is a known issue with this access point. I would suggest that you call into one of our small business support centers and open a case for this issue.

http://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Eric Moyers
.:|:.:|:. CISCO | Cisco Presales Technical Support | Wireless Subject Matter Expert

Please rate helpful Posts and Let others know when your Question has been answered.