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NIC's for CAD pc's

chpope001
Level 1
Level 1

Can anyone tell me if a NIC (Intel I217-LM) is compatible with the CAD in UCCX 9.0.2?

The CSD gets an error when trying to use the Voice Monitoring on two specific agents.

2 Replies 2

Aaron Harrison
VIP Alumni
VIP Alumni

Hi

Have a look at these tips: https://supportforums.cisco.com/discussion/11418046/uccx-silent-monitoring-not-working-and-recorded-file-also-not-playing

Basically I have never found a NIC that doesn't work with this. I know there probably are some... best test is see if wireshark can see the traffic with a properly configured active phone.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

+2, I've never had a NIC not work, but I've had NICs where I had to make slight tweaks to the driver or used a new driver. Wireshark will get your to a resolution a lot faster than anything else.

 

david
 

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