Prime Infra 2.2: What means "Collection status: failed features"?

STEFFEN NEUSER · ‎01-28-2015

Hi,

Some devices got into Partial collection Failure. After checking trhe reason "Collection status: failed features" appaers.

What does it mean?

How can we solve this?

many thx for hints, Steffen

Scott Plank · ‎02-12-2015

Forcing a sync seems to fix this error for us, but as I just encountered this error for the first time today, I don't know yet if it will return or not.

If it makes a difference, we have both Orion NPM and Cisco Prime 2.2 polling our devices right now, as we are still working on getting Cisco Prime up and running to the point where we hopefully will not need NPM anymore. Maybe there's an issue when more than one SNMP monitoring server polls the equipment, especially since NPM doesn't use the bulk SNMP packets like Prime?

Scott Plank · ‎02-19-2015

The "Failed Feature" issue came back - I've attached a screenshot. It seems to happen to random models, and the IOS version doesn't seem to matter, as we have it affecting multiple versions.

We also get the following Alarms reported by Prime around the same time (screenshot attached), not sure if it's related, or just a coincidence:

Appliance Temperature Failure

Appliance RAID Failure

These look like physical appliance issues - however, we have Prime running on a VM, so I'm confused why I'm getting an Appliance RAID failure Alarm when the virtual appliance is using VM storage and not a RAID.

ramkris2 · ‎03-03-2015

Hi Scott,

There is a Field Notice: FN - 63645 on RAID failures with PI appliances.

Open a TAC case to get the disk / appliance replaced which should take care of the temperature alarm as well.

Ram

Scott Plank · ‎03-03-2015

Sounds like you are talking about the physical appliance, which is what the Field Notice is for. We don't have a physical appliance, we have the virtual appliance running on VMWare - which is why I thought it was strange that we were getting those alarms.

However - we have been on 2.2.1 for over a week now and those alarms have not returned, so I'm hopeful it was just a bug in the virtual appliance that was fixed with the 2.2.1 maintenance (maybe inadvertently, as I didn't see a reference to it in the patch notes).

ramkris2 · ‎03-03-2015

Strange. If the alert comes back, can you get a screenshot from the Administration > Appliance page

AFROJ AHMAD · ‎02-12-2015

Hi Steffen,

share the screenshot for more information.

Thanks-

Afroz

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****

Scott Plank · ‎03-02-2015

Installing the latest maintenance release - 2.2.1, seems to have fixed this issue for us. We've had it installed for a week now, and so far, no more Partial Collection failures with the blank "Collection Status: Failed feature(s)" message.

This patch also seems to have fixed the RAID and temperature major alarms that we were getting that seemed to be physical appliance related, even though our PI is running on a VM.