Re install a subscriber Call manager Version 7.1.5.30000-1

Heba Ghonamy · ‎02-09-2015

Hi all

we have a problem concern database replication between the publisher and the subscriber so we shutdown the subscriber and NOW

We need to re install a subscriber

- Do we have to take a backup from the old one and if we restore it does it makes database conflict

- Do we need to have answer file generated

- If we do not have a CD of the same version of the publisher what should we do

- Do we have to re install the license on the subscriber

Thanks

j.huizinga · ‎02-09-2015

If you don't have an hardware error, and the sub boots, why don't you try to repair the cluster?

Heba Ghonamy · ‎02-09-2015

We have tried several times and we fail

j.huizinga · ‎02-09-2015

OK, then reinstall the sub.

Installing or reinstalling a sub is very simple, just make sure that after the cluster has been established you check for additional files to install (MoH and phone firmware files)

You need the exact CUCM version and then boot from the CD/DVD

And you need the security password!

Heba Ghonamy · ‎02-09-2015

So could you please tell us how to check and install these files

And what can we do if we don't know the security password

j.huizinga · ‎02-09-2015

With "show version active" you can see what extra files are installed on the PUB and so install them also on the SUB. MoH files you have to check manual (if you have added some)

If you don't know the security pwd you have to reset it. And you are lucky, because the backup is encrypted with the security password, so if your PUB was down, you would not be able to restore.

Seems you don't have so much experience with this, maybe better to ask a Cisco partner to do all this?

Aman Soi · ‎02-09-2015

Hi Heba,

what I suppose you do not have a backup and u are building SUB because of Database replication issue.

You need to have same CUCM version for building subscriber.you can open tac case to publish bootable DVD.

You do not need to install the node licenses again in Pub,if they are already added.You do not install license on Subscriber.

regds,

aman

Wilson Samuel · ‎02-09-2015

Hi Heba,

Although everyone has answered the question, I thought to refer to your points as well:

- Do we have to take a backup from the old one and if we restore it does it makes database conflict

- No, you dont need a DR Restore to restore a Sub.

- Do we need to have answer file generated

- No, you can install the Sub manually (ie respond to all the questions live during the isntall)

- If we do not have a CD of the same version of the publisher what should we do

- You MUST get one, if you dont have one handy, I will raise a TAC SR and request them to release it to you.

- Do we have to re install the license on the subscriber

- No, I believe all the Lic are installed on the Pub, and once the Sub has come online, you can verify that if the system needs any Node Lic. Just in case if you need anyway, request a new Lic from TAC, they should be able to issue you a Node Lic

HTH

Regards

Heba Ghonamy · ‎02-09-2015

Hi Wilson Samuel ,

Unfortunately, we do not have one; I’ll appreciate it very much if you can request them for us.

Best Regards

Wilson Samuel · ‎02-09-2015

Hi Heba,

Anyone with the Contract Number should be able to raise the TAC SR.

Just call 1-800-553-2447 with your Contract Number (the It procurement team should have it somewhere, it is called SmartNet/ESW, just in case)

Regards